Collections Specialist
Xenon arc, Seattle, WA, United States
At Xenon arc, we’re transforming how producers connect with their customers.
We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.
Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.
FLSA Classification
Non-Exempt Reports to
Accounts Receivable Manager Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment both by phone and e-mail, to ensure timely payments on open invoices Assists customers with disputes, inquires, and questions surrounding payment history Research customer discrepancies and past-due amounts with the assistance of other staff; booking small adjustments, credit memo/refund requests. Generates recurring reports on the status of unpaid accounts and any repayment progress Collaborates with team to reconcile accounts receivable on a periodic basis Maintains and updates customer files, including name or address changes, mergers, or mailing attentions Assists Account Managers in reconciling revenue accounts each month Relays changes of information to appropriate employees Performs other related duties as assigned Basic Qualifications
Minimum of 2 years of experience in billing, collections, AR or a related financial role, required Strong knowledge of credit and collection best practices, required Excellent verbal and written communication skills, required Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience using D365 a plus! Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives Ability to prioritize work for multiple tasks, projects, and deadlines Strong organizational skills and the ability to maintain accurate records and documentation Effective problem-solving skills Ability to work both independently and with a team in a fast-paced environment Ability to anticipate work needs and interact professionally with customers Preferred Qualifications
Associate’s and/or bachelor’s degree in accounting, finance, or a related field preferred Location & Commitments
Full-time, permanent Reports to office in Bellevue, WA Work Schedule: 4 days in-office, 1 day work from home We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match. Vacation
– Annual accrual is 80 hours, prorated based on start date. Sick Time
– 1 hour for every 40 hours worked Paid Holidays
- New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day Physical Demands
Must be able to remain in a stationary position Must be able to operate a computer Travel Required
Minimal (up to 10%) Equal Employment Opportunity Statement
It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Non-Exempt Reports to
Accounts Receivable Manager Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment both by phone and e-mail, to ensure timely payments on open invoices Assists customers with disputes, inquires, and questions surrounding payment history Research customer discrepancies and past-due amounts with the assistance of other staff; booking small adjustments, credit memo/refund requests. Generates recurring reports on the status of unpaid accounts and any repayment progress Collaborates with team to reconcile accounts receivable on a periodic basis Maintains and updates customer files, including name or address changes, mergers, or mailing attentions Assists Account Managers in reconciling revenue accounts each month Relays changes of information to appropriate employees Performs other related duties as assigned Basic Qualifications
Minimum of 2 years of experience in billing, collections, AR or a related financial role, required Strong knowledge of credit and collection best practices, required Excellent verbal and written communication skills, required Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience using D365 a plus! Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives Ability to prioritize work for multiple tasks, projects, and deadlines Strong organizational skills and the ability to maintain accurate records and documentation Effective problem-solving skills Ability to work both independently and with a team in a fast-paced environment Ability to anticipate work needs and interact professionally with customers Preferred Qualifications
Associate’s and/or bachelor’s degree in accounting, finance, or a related field preferred Location & Commitments
Full-time, permanent Reports to office in Bellevue, WA Work Schedule: 4 days in-office, 1 day work from home We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match. Vacation
– Annual accrual is 80 hours, prorated based on start date. Sick Time
– 1 hour for every 40 hours worked Paid Holidays
- New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day Physical Demands
Must be able to remain in a stationary position Must be able to operate a computer Travel Required
Minimal (up to 10%) Equal Employment Opportunity Statement
It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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