Director, Customer Engineering
Elastic, Raleigh, NC, United States
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale—unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data—securing and protecting private information more effectively—Elastic’s complete, cloud‑based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role We are on the hunt for a Director of Customer Engineering, ideally located in the Eastern time zone of the United States, to steer the direction for our customer architect team across multiple territories. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search AI, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings. In this leadership position, the ideal candidate is a unique blend of a people‑focused, business‑driven, and technically‑savvy leader who will directly lead all aspects of a high‑performing team of Customer Architects. A deep understanding of our technical solutions is crucial to empathize with your team’s challenges and to deliver strategic solutions. The role requires frequent face‑to‑face engagements, in‑person presentations, discussions, and building strong relationships rooted in technical trust, along with 25% travel to promote and amplify the consumption of our Elastic solutions across the Americas.
What You Will Be Doing
Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer‑centricity.
Serve as the technical pillar of leadership, ensuring that the region’s strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial.
Employ both urgent and strategic approaches to address critical situations, instilling processes that address challenges at scale and driving consumption.
Leverage your experience with distributed datastores and areas such as observability, cybersecurity, or search to bring depth to the team’s understanding of the market. Experience in Vectors, Machine Learning, and GenAI will be an added advantage.
Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives.
What You Bring
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
Proven experience leading teams centered on consumption.
Technical expertise in distributed datastores and areas like observability, cybersecurity, or search, with familiarity of Elastic solutions a significant advantage.
Familiarity or experience in Vectors, Machine Learning, and GenAI.
Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience.
Ability to balance urgency with strategic planning, ensuring teams are always aligned with company and customer objectives.
Additional Information – We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary.
Health coverage for you and your family in many locations.
Ability to craft your calendar with flexible locations and schedules for many roles.
Generous number of vacation days each year.
We match up to $2,000 (or local currency equivalent) for financial donations and service.
Up to 40 hours each year to use toward volunteer projects you love.
Embracing parenthood with a minimum of 16 weeks of parental leave.
Equal Employment Opportunity (EEO) Statement Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals.
Compensation Compensation for this role is in the form of base salary plus a variable component, together comprising the On‑Target Earnings (OTE). On‑Target Earnings are based on a 70/30 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is $230,300—$364,300 USD. The typical starting salary range is $161,300—$255,100 USD, and the typical starting target variable range is $69,000—$109,200 USD. Employees may also participate in Elastic’s stock program, 401(k) matching up to 6% of eligible earnings, and other holistic benefits.
Privacy Statement Please see here for our Privacy Statement.
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What is The Role We are on the hunt for a Director of Customer Engineering, ideally located in the Eastern time zone of the United States, to steer the direction for our customer architect team across multiple territories. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search AI, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings. In this leadership position, the ideal candidate is a unique blend of a people‑focused, business‑driven, and technically‑savvy leader who will directly lead all aspects of a high‑performing team of Customer Architects. A deep understanding of our technical solutions is crucial to empathize with your team’s challenges and to deliver strategic solutions. The role requires frequent face‑to‑face engagements, in‑person presentations, discussions, and building strong relationships rooted in technical trust, along with 25% travel to promote and amplify the consumption of our Elastic solutions across the Americas.
What You Will Be Doing
Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer‑centricity.
Serve as the technical pillar of leadership, ensuring that the region’s strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial.
Employ both urgent and strategic approaches to address critical situations, instilling processes that address challenges at scale and driving consumption.
Leverage your experience with distributed datastores and areas such as observability, cybersecurity, or search to bring depth to the team’s understanding of the market. Experience in Vectors, Machine Learning, and GenAI will be an added advantage.
Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives.
What You Bring
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
Proven experience leading teams centered on consumption.
Technical expertise in distributed datastores and areas like observability, cybersecurity, or search, with familiarity of Elastic solutions a significant advantage.
Familiarity or experience in Vectors, Machine Learning, and GenAI.
Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience.
Ability to balance urgency with strategic planning, ensuring teams are always aligned with company and customer objectives.
Additional Information – We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary.
Health coverage for you and your family in many locations.
Ability to craft your calendar with flexible locations and schedules for many roles.
Generous number of vacation days each year.
We match up to $2,000 (or local currency equivalent) for financial donations and service.
Up to 40 hours each year to use toward volunteer projects you love.
Embracing parenthood with a minimum of 16 weeks of parental leave.
Equal Employment Opportunity (EEO) Statement Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals.
Compensation Compensation for this role is in the form of base salary plus a variable component, together comprising the On‑Target Earnings (OTE). On‑Target Earnings are based on a 70/30 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is $230,300—$364,300 USD. The typical starting salary range is $161,300—$255,100 USD, and the typical starting target variable range is $69,000—$109,200 USD. Employees may also participate in Elastic’s stock program, 401(k) matching up to 6% of eligible earnings, and other holistic benefits.
Privacy Statement Please see here for our Privacy Statement.
#J-18808-Ljbffr