AWS Amazon Connect Sales Architect
Accenture, Milwaukee, WI, United States
Responsibilities
Team Leadership: Drive end‑to‑end ownership of a team responsible for the design, development, and implementation of cloud‑based contact center transformation initiatives, leveraging platform‑led solutions across enterprise environments.
Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
Talent & Practice Growth: Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
Project Delivery Excellence: Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.
Travel may be required for the role. Travel varies from 0%‑100% depending on client requirements.
Qualifications
Minimum of 5 years hands‑on experience with Amazon Connect contact center; deep expertise on Amazon Connect product features and integration with AWS services such as Lex, Pinpoint, Transcribe, Comprehend.
Minimum of 7 years of complex contact center architectures, including integrations to CRM and back‑office applications.
Minimum of 7 years AWS cloud platform and services experience with solution architect skills.
Minimum of 5 years experience with Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, and AWS Lex.
In‑depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes.
Minimum of 7 years program/people management experience.
Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent (minimum 12 years) work experience.
If holding an associate’s degree, a minimum of 6 years work experience.
Seasoned techno‑functional professional with significant experience on large‑scale business/operational transformation projects.
Good understanding of the contact center technology landscape.
Bonus points:
Experience with Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), and DevOps.
10+ years experience with contact center technologies such as Avaya, Genesys, etc.
Benefits Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
Equal Employment Opportunity Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Accenture is an Equal Employment Opportunity (EEO) employer; we do not discriminate on the basis of age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic as required by federal, state, or local law.
For details, view a copy of the Accenture Equal Opportunity Statement PDF (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50).
Accenture is committed to providing reasonable accommodation for applicants and employees with disabilities and providing accommodation for religious observances when required. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll‑free at 1 (877) 889‑9009 or send us an email or speak with your recruiter.
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Team Leadership: Drive end‑to‑end ownership of a team responsible for the design, development, and implementation of cloud‑based contact center transformation initiatives, leveraging platform‑led solutions across enterprise environments.
Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
Talent & Practice Growth: Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
Project Delivery Excellence: Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.
Travel may be required for the role. Travel varies from 0%‑100% depending on client requirements.
Qualifications
Minimum of 5 years hands‑on experience with Amazon Connect contact center; deep expertise on Amazon Connect product features and integration with AWS services such as Lex, Pinpoint, Transcribe, Comprehend.
Minimum of 7 years of complex contact center architectures, including integrations to CRM and back‑office applications.
Minimum of 7 years AWS cloud platform and services experience with solution architect skills.
Minimum of 5 years experience with Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, and AWS Lex.
In‑depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes.
Minimum of 7 years program/people management experience.
Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent (minimum 12 years) work experience.
If holding an associate’s degree, a minimum of 6 years work experience.
Seasoned techno‑functional professional with significant experience on large‑scale business/operational transformation projects.
Good understanding of the contact center technology landscape.
Bonus points:
Experience with Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), and DevOps.
10+ years experience with contact center technologies such as Avaya, Genesys, etc.
Benefits Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
Equal Employment Opportunity Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Accenture is an Equal Employment Opportunity (EEO) employer; we do not discriminate on the basis of age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic as required by federal, state, or local law.
For details, view a copy of the Accenture Equal Opportunity Statement PDF (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50).
Accenture is committed to providing reasonable accommodation for applicants and employees with disabilities and providing accommodation for religious observances when required. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll‑free at 1 (877) 889‑9009 or send us an email or speak with your recruiter.
#J-18808-Ljbffr