Support Representative
B&L Information Systems, Bridgman, MI, United States
Job Title: Support Representative
Department: Professional Services
Reports To: Support Representative Supervisor
Pay Range:
$50,000 - $60,000 per year
About Us B&L Information Systems remains a leading provider of Enterprise Resource Planning (ERP) software solutions for foundry, investment casters and die casting industries since 1976. Headquartered in Bridgman, MI, B&L provides reliable SaaS technology, industry developed solution with an experienced team of business professionals.
Job Summary
Assist customers with Odyssey ERP Software support through phone calls, troubleshooting, and service ticket management.
Learn the Odyssey ERP Software and participate in unlimited training.
Answer phones, listen to customer issues, determine if problems can be fixed.
Troubleshoot issues and walk customers through remediation steps.
Take unassigned service tickets, research, follow through to satisfactory completion, and address follow-up.
Maintain the Odyssey database by checking for customer problems and fixes.
Log all calls and communications in B&L's ticketing system.
Update or create internal and external documentation as software evolves.
Required Skills and Experience
Ability to work as part of a team.
Strong interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Adaptability and ability to work under pressure.
Initiator.
Eye for details.
Desired Skills and Experience
Successful work experience in Customer Service.
Diverse general business knowledge in IT, Training, Manufacturing, Accounting, etc.
Competence in a wide selection of business management software and databases.
Solid communication, presentation, and people skills.
Proficiency in Microsoft Office.
Proven track record of creative problem-solving and the ability to distill and communicate complex concepts.
Excellent research, data collection, analysis and follow up skills.
Required Education and Experience
Associate’s degree in IT, Accounting, Computer Sciences, or related field.
Compensation $50,000 to $60,000 base salary.
This is a profit share eligible position. Candidates can expect salary offers that range from the minimum to the midpoint of the salary range. B&L provides full pay range so candidates can consider their growth potential.
Benefits
Incredible health benefits (Traditional and HSA options), with dental and vision coverage.
401(k) plan with employer match.
Flex Paid time off as well as company holidays, sick leave, bereavement leave, and 4 weeks of fully paid parental bonding leave.
Short and long-term disability and life insurance.
Additional optional benefits include wellness reimbursement and tuition reimbursement.
Additional Details This is a hybrid position that requires 3 days per week at our Bridgman office and allows 2 days per week work from home.
This role requires the candidate to have the authority to work in and be located in the US.
Travel is primarily minimal, although some travel may be expected.
B&L Information Systems is an
Equal Opportunity Employer
and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment at B&L is based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations of the locations where we operate.
Americans with Disabilities Act (ADA)
B&L will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at hr@blinfo.com
#J-18808-Ljbffr
Department: Professional Services
Reports To: Support Representative Supervisor
Pay Range:
$50,000 - $60,000 per year
About Us B&L Information Systems remains a leading provider of Enterprise Resource Planning (ERP) software solutions for foundry, investment casters and die casting industries since 1976. Headquartered in Bridgman, MI, B&L provides reliable SaaS technology, industry developed solution with an experienced team of business professionals.
Job Summary
Assist customers with Odyssey ERP Software support through phone calls, troubleshooting, and service ticket management.
Learn the Odyssey ERP Software and participate in unlimited training.
Answer phones, listen to customer issues, determine if problems can be fixed.
Troubleshoot issues and walk customers through remediation steps.
Take unassigned service tickets, research, follow through to satisfactory completion, and address follow-up.
Maintain the Odyssey database by checking for customer problems and fixes.
Log all calls and communications in B&L's ticketing system.
Update or create internal and external documentation as software evolves.
Required Skills and Experience
Ability to work as part of a team.
Strong interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Adaptability and ability to work under pressure.
Initiator.
Eye for details.
Desired Skills and Experience
Successful work experience in Customer Service.
Diverse general business knowledge in IT, Training, Manufacturing, Accounting, etc.
Competence in a wide selection of business management software and databases.
Solid communication, presentation, and people skills.
Proficiency in Microsoft Office.
Proven track record of creative problem-solving and the ability to distill and communicate complex concepts.
Excellent research, data collection, analysis and follow up skills.
Required Education and Experience
Associate’s degree in IT, Accounting, Computer Sciences, or related field.
Compensation $50,000 to $60,000 base salary.
This is a profit share eligible position. Candidates can expect salary offers that range from the minimum to the midpoint of the salary range. B&L provides full pay range so candidates can consider their growth potential.
Benefits
Incredible health benefits (Traditional and HSA options), with dental and vision coverage.
401(k) plan with employer match.
Flex Paid time off as well as company holidays, sick leave, bereavement leave, and 4 weeks of fully paid parental bonding leave.
Short and long-term disability and life insurance.
Additional optional benefits include wellness reimbursement and tuition reimbursement.
Additional Details This is a hybrid position that requires 3 days per week at our Bridgman office and allows 2 days per week work from home.
This role requires the candidate to have the authority to work in and be located in the US.
Travel is primarily minimal, although some travel may be expected.
B&L Information Systems is an
Equal Opportunity Employer
and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment at B&L is based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations of the locations where we operate.
Americans with Disabilities Act (ADA)
B&L will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at hr@blinfo.com
#J-18808-Ljbffr