Inside Sales Specialist
Sartorius North America, Wilmington, DE, United States
Overview
Sartorius is seeking an Inside Sales Specialist for a hybrid-based role to help accelerate revenue growth by supporting a targeted portfolio of small and startup accounts. In this role you will strengthen customer relationships, collaborate closely with field-based Sales Specialists, and contribute directly to achieving annual sales targets within the designated business area. A key focus is driving the renewal of Service Level Agreements (SLAs) for preventative maintenance, ensuring continuity of service and high customer satisfaction. The role includes reviewing service quotes to ensure accuracy and compliance with established service level parameters, identifying opportunities for planned maintenance, and preparing corresponding service contract (SLA) quotations for smaller accounts and startups. The position reports to the Service Sales Manager. Strong organizational skills and a high level of customer focus are essential to respond to incoming requests promptly and professionally.
This is a hybrid role located in Bohemia, NY or Newark, DE.
What you will accomplish together with us:
Support the field sales team with small or one-off renewals or basic contracts
Maintain the team email box and assign as necessary to field sales specialists
Be first point of contact for new leads and provide first response information in conjunction with the Service Sales Manager
Support field sales specialists with legal issues, e.g., Terms and Conditions, MSA and related work
Help support Pipe Drive and Panda Doc
Develop targeted sales campaigns with in-house marketing
Support various industry events and trainings
Actively participate in weekly departmental conference calls and bi-weekly service contract discussions
Monitor service contract reports and assign upcoming renewals as required
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by e-mail and phone
Ensure status of milestones is communicated internally and externally
Other duties as assigned
Occasional travel (10% domestically and/or internationally); valid driver''s license and passport
Qualifications
Associate degree in Business Administration, Marketing, or a related discipline, or equivalent combination of at least 2 years of industry experience and/or technical or military training
3+ years of experience in sales or sales support, ideally within the biopharmaceutical sector
Strong command of Microsoft Office applications, including Outlook, Word, and Excel
Excellent written and oral communication skills
Identification with our core values: Sustainability, Openness, Enjoyment
Compensation Compensation for this position will be a base salary between $90,000.00 and $135,000.00 depending upon experience and qualifications. Commissions for this position generally range up to 30% of a candidate\'s base salary.
What We Offer Sartorius offers a wide range of benefits as a growing global life science company. Examples include:
Personal and Professional Development: mentoring, leadership programs, internal seminar offerings
Work-life Balance: paid vacation, sick time, holidays, community service day, flexible work schedules
Comprehensive onboarding and an inclusive, collaborative culture
Health & Well-Being: medical plans, dental, vision, EAP, and wellness programs
Intelligent Working Environment: smart buildings with modern technology
Retirement Savings Plan: 401(k) with company match
Flexible Spending Accounts: HSA, FSA (dependent care & healthcare), Transportation
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women\'s Health, Health Advocate
Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance
Equal Opportunity Sartorius is an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or other protected status.
Please view equal employment opportunity posters provided by OFCCP in the applicable location.
To learn more about Sartorius and the role, please visit www.sartorius.com/careers
We look forward to receiving your application.
#J-18808-Ljbffr
This is a hybrid role located in Bohemia, NY or Newark, DE.
What you will accomplish together with us:
Support the field sales team with small or one-off renewals or basic contracts
Maintain the team email box and assign as necessary to field sales specialists
Be first point of contact for new leads and provide first response information in conjunction with the Service Sales Manager
Support field sales specialists with legal issues, e.g., Terms and Conditions, MSA and related work
Help support Pipe Drive and Panda Doc
Develop targeted sales campaigns with in-house marketing
Support various industry events and trainings
Actively participate in weekly departmental conference calls and bi-weekly service contract discussions
Monitor service contract reports and assign upcoming renewals as required
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by e-mail and phone
Ensure status of milestones is communicated internally and externally
Other duties as assigned
Occasional travel (10% domestically and/or internationally); valid driver''s license and passport
Qualifications
Associate degree in Business Administration, Marketing, or a related discipline, or equivalent combination of at least 2 years of industry experience and/or technical or military training
3+ years of experience in sales or sales support, ideally within the biopharmaceutical sector
Strong command of Microsoft Office applications, including Outlook, Word, and Excel
Excellent written and oral communication skills
Identification with our core values: Sustainability, Openness, Enjoyment
Compensation Compensation for this position will be a base salary between $90,000.00 and $135,000.00 depending upon experience and qualifications. Commissions for this position generally range up to 30% of a candidate\'s base salary.
What We Offer Sartorius offers a wide range of benefits as a growing global life science company. Examples include:
Personal and Professional Development: mentoring, leadership programs, internal seminar offerings
Work-life Balance: paid vacation, sick time, holidays, community service day, flexible work schedules
Comprehensive onboarding and an inclusive, collaborative culture
Health & Well-Being: medical plans, dental, vision, EAP, and wellness programs
Intelligent Working Environment: smart buildings with modern technology
Retirement Savings Plan: 401(k) with company match
Flexible Spending Accounts: HSA, FSA (dependent care & healthcare), Transportation
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women\'s Health, Health Advocate
Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance
Equal Opportunity Sartorius is an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or other protected status.
Please view equal employment opportunity posters provided by OFCCP in the applicable location.
To learn more about Sartorius and the role, please visit www.sartorius.com/careers
We look forward to receiving your application.
#J-18808-Ljbffr