Senior Order Management & Billing Specialist
Clarivate Analytics US LLC, Ann Arbor, MI, United States
We are looking for a Senior Order Management & Billing Specialist to join our team in Ann Arbor, Michigan. This is an exciting opportunity to work on complex order operations, billing accuracy, revenue cycle support, and process improvements that directly support our global customer base. If you have strong skills in order management, Contracts, billing operations, tax validation, and workflow optimization, we would love to speak with you!
About You - Experience, Education, Skills & Accomplishments
Bachelor's degree in business or equivalent, relevant work experience
1+ years' of experience in billing and order management
1+ years' experience using Salesforce, NetSuite, or Oracle for order management
It would be great if you also have:
Experience supporting new product launches or prerelease order workflows
Experience provisioning customer access within internal systems
Exposure to Sales and Legal collaboration for order approvals
Additional experience in subscription-based or SaaSrelated billing environments
Experience working with order entry, invoice generation, rebills, Contracts review, Government Portals (E-Billing) and revenue cycle processes
Ability to troubleshoot complex billing and account issues
Familiarity with SOP creation, exception tracking, process enhancement and process documentation
Exposure to contract review and ensuring order and Invoice accuracy.
What Will You Be Doing in This Role?
Accurately enter customer orders and perform order validations
Generate invoices and ensure billing accuracy
Process customer credit and rebills and handle tax certificate verification
Maintain SOPs and track customer exceptions
Develop workflow processes for new products
Drive and support process improvement initiatives
Contribute to root cause analysis for recurring issues
Respond to internal and external inquiries regarding order/billing status
Troubleshoot complex account setup issues
Support monthly revenue close and operational audits
Assist with pre and postlaunch activities for new product rollouts
Provision customer product access and support system configuration/migrations
Ensure orders reflect correct contractual terms, approvals, and quality checks
Collaborate with Sales and Legal to review custom or complex orders
About the Team You’ll join a collaborative team of Clarivate Order management and Billing, supporting a wide range of internal and external customers. Our team manages order operations, billing accuracy, exception handling, process optimization, and product provisioning. The team values precision, continuous improvement, and cross‑functional partnership, working closely with Sales, Legal, Finance, Product, and Tax. You’ll have opportunities to learn advanced workflows and support new product development.
Hours of Work This is a fulltime permanent role, working Monday through Friday. This is a hybrid position, working in office 3 days per week.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non‑discrimination in all locations.
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About You - Experience, Education, Skills & Accomplishments
Bachelor's degree in business or equivalent, relevant work experience
1+ years' of experience in billing and order management
1+ years' experience using Salesforce, NetSuite, or Oracle for order management
It would be great if you also have:
Experience supporting new product launches or prerelease order workflows
Experience provisioning customer access within internal systems
Exposure to Sales and Legal collaboration for order approvals
Additional experience in subscription-based or SaaSrelated billing environments
Experience working with order entry, invoice generation, rebills, Contracts review, Government Portals (E-Billing) and revenue cycle processes
Ability to troubleshoot complex billing and account issues
Familiarity with SOP creation, exception tracking, process enhancement and process documentation
Exposure to contract review and ensuring order and Invoice accuracy.
What Will You Be Doing in This Role?
Accurately enter customer orders and perform order validations
Generate invoices and ensure billing accuracy
Process customer credit and rebills and handle tax certificate verification
Maintain SOPs and track customer exceptions
Develop workflow processes for new products
Drive and support process improvement initiatives
Contribute to root cause analysis for recurring issues
Respond to internal and external inquiries regarding order/billing status
Troubleshoot complex account setup issues
Support monthly revenue close and operational audits
Assist with pre and postlaunch activities for new product rollouts
Provision customer product access and support system configuration/migrations
Ensure orders reflect correct contractual terms, approvals, and quality checks
Collaborate with Sales and Legal to review custom or complex orders
About the Team You’ll join a collaborative team of Clarivate Order management and Billing, supporting a wide range of internal and external customers. Our team manages order operations, billing accuracy, exception handling, process optimization, and product provisioning. The team values precision, continuous improvement, and cross‑functional partnership, working closely with Sales, Legal, Finance, Product, and Tax. You’ll have opportunities to learn advanced workflows and support new product development.
Hours of Work This is a fulltime permanent role, working Monday through Friday. This is a hybrid position, working in office 3 days per week.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non‑discrimination in all locations.
#J-18808-Ljbffr