Customer Service Account Manager
Allied National Services, Brooklyn Park, MN, United States
Customer Service Account Manager
Allied National Services | Corporate Office
Allied National Services is seeking a Customer Service Account Manager to join our corporate team. This role is ideal for a reliable, upbeat, and assertive professional who thrives in a fast-paced environment and takes ownership of customer satisfaction.
The Account Manager will coordinate vendor services and respond to client requests via phone and email, ensuring all services meet both client expectations and company standards.
Key Responsibilities:
Monitor and ensure daily attendance of employees
Schedule and coordinate special services via phone
Conduct pre- and post-service confirmations
Respond promptly to emails and phone inquiries
Maintain and update CRM systems
Follow up on equipment repairs and service issues
Process contractor invoices accurately and efficiently
Source, vet, hire, and onboard new contractors and employees
Schedule:
Monday - Friday, 8:00 AM to 4:30 PM
Qualifications:
2+ years of customer service experience in an office setting
Consistent work history
Strong multitasking and organizational skills
Confident decision-making with sound business judgment
Ability to prioritize in a fast-paced environment
Excellent communication and interpersonal skills
Intermediate proficiency in Microsoft Excel
High attention to detail with strong follow-up skills
Management experience preferred but not required
Associate's or Bachelor's degree preferred but not required