Specialist, Product Fulfillment (Remote)

Feeding America, Chicago, IL, United States

Duration: Full Time

Description

Work. Serve. Thrive.

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nation's largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.

This is a remote position with occasional travel (up to 20%) to other parts of the United States, including Chicago (for annual all-staff meetings), are a requirement of the position.

Learn more about Feeding Americahere.

The Opportunity

The Fulfillment Specialist will identify and facilitate the marketing and distribution of product to the Feeding America network through engaging Feeding America food bank members, state associations, member lead cooperatives and vendor support team by utilizing Feeding America's technology platforms and other tools to help the organization meet or exceed its strategic growth targets.

Compensation

Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.

Salary Range: $61,000 - $66,000 Based on Experience.

Benefits:A comprehensive list of benefits available to full-time employees can be found here.

Responsibilities:

Develops and maintains relationships within Feeding America Network partners throughout assigned region to understand food sourcing needs to ensure correct product is being secured.
Executes Network facing marketing strategy as defined by program directors to increase awareness of central produce or grocery purchasing programs with the goal of greater participation, increased access and enable greater efficiency and lower prices for the entire Network.
As defined by program directors, responsible for increased Network program usage, including product amount, mix and frequency of orders. Supports effective use of sourcing technology platforms by the Network, donors and vendors.
Conducts forward planning product needs assessments to ensure access to key products and effectively aid in the distribution of product to the people we serve.
Collaborates with other members of the Region Team, supervises beginning to end Feeding America ordering process including technical training, transportation oversight, financial and issue resolution and product quality assurance in conjunction with Feeding America platforms.
Conducts and moderates high-level product engagement calls to better understand product availability, seasonality, transportation and any other various related topics as needed.
Develops report findings, which include indicators of sales, pounds, variety and other metrics, for future Network engagement strategy and educate donors/vendors on potential partnership opportunities.
Collaboratively works with various Feeding America departments, networks and other cross-functional areas to promote growth and development of projects within the Supply Chain department.
Possible urgent issue resolution during off hours.

Required Experience and Qualifications:

4 years of customer service experience or relevant experience.
Proficiency in Customer Relationship Management (CRM), Microsoft Office applications & NetSuite.
Food Industry, Food Banking and/or Purchasing/Sourcing knowledge helpful.

Required Leadership Competencies:

Fosters an Enterprise Mindset
Fosters an Open and Supportive Environment
Leads with Accountability
Collaborates Internally and Externally
Focuses on People and Teams
Manages Organization and Business Complexity
Communicates with Impact and Influence

Feeding America's goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging andcontribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.

Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.