D365 CRM Functional Consultant
Infosys Limited, Phoenix, AZ, United States
Austin, TX, Charlotte, NC, Franklin, TN, Hartford, CT, Houston, TX, Indianapolis, IN, Milwaukee, WI, Phoenix, AZ, Providence, RI, Raleigh, NC, Richardson, TX, Rogers, AR, Tempe, AZ
Overview The Infosys Microsoft unit is a key player in driving digital transformation through a robust partnership with Microsoft. We specialize in leveraging Microsoft Azure, Office 365, and Dynamics to deliver innovative cloud solutions that enhance business agility and operational efficiency. Our team of certified professionals and global presence ensure that we provide top‑tier services, from cloud strategy and adoption to application development and data migration. Join us to be part of a team that is at the forefront of cloud innovation, enabling organizations to achieve more with cutting‑edge Microsoft technologies.
Job Responsibilities
Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer
Your Contribution to the Team
Knowledge of ERP systems and integration techniques, along with sector focus
The ability to handle end to end ERP package customization and implementation
A knack for translating complex requirements into actionable development tasks.
A passion for design and hands‑on coding experience
A collaborative spirit and excellent communication skills with cross‑functional teams and client stakeholders
Required Skill and Experience
Work closely with business stakeholders to gather, analyze, and translate requirements into functional D365 CRM solutions
Hands‑on experience configuring Microsoft Dynamics 365 CRM / CE (Sales, Customer Service, Marketing, Field Service)
Configure and manage entities/tables, forms, views, dashboards, business rules, and business process flows
Strong understanding of CRM data models, relationships, and security roles
Design and configure Power Platform solutions, including:
Power Automate (workflows, approvals, automation)
Model‑driven Power Apps
Support UAT, end‑user training, documentation, and go‑live activities
Coordinate with developers and technical teams for customizations and integrations
Perform data migration, imports/exports, and basic data management
Work effectively in an Agile/Scrum delivery environment
Strong communication, stakeholder management, and problem‑solving skills
Additional Required Qualifications
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Overview The Infosys Microsoft unit is a key player in driving digital transformation through a robust partnership with Microsoft. We specialize in leveraging Microsoft Azure, Office 365, and Dynamics to deliver innovative cloud solutions that enhance business agility and operational efficiency. Our team of certified professionals and global presence ensure that we provide top‑tier services, from cloud strategy and adoption to application development and data migration. Join us to be part of a team that is at the forefront of cloud innovation, enabling organizations to achieve more with cutting‑edge Microsoft technologies.
Job Responsibilities
Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer
Your Contribution to the Team
Knowledge of ERP systems and integration techniques, along with sector focus
The ability to handle end to end ERP package customization and implementation
A knack for translating complex requirements into actionable development tasks.
A passion for design and hands‑on coding experience
A collaborative spirit and excellent communication skills with cross‑functional teams and client stakeholders
Required Skill and Experience
Work closely with business stakeholders to gather, analyze, and translate requirements into functional D365 CRM solutions
Hands‑on experience configuring Microsoft Dynamics 365 CRM / CE (Sales, Customer Service, Marketing, Field Service)
Configure and manage entities/tables, forms, views, dashboards, business rules, and business process flows
Strong understanding of CRM data models, relationships, and security roles
Design and configure Power Platform solutions, including:
Power Automate (workflows, approvals, automation)
Model‑driven Power Apps
Support UAT, end‑user training, documentation, and go‑live activities
Coordinate with developers and technical teams for customizations and integrations
Perform data migration, imports/exports, and basic data management
Work effectively in an Agile/Scrum delivery environment
Strong communication, stakeholder management, and problem‑solving skills
Additional Required Qualifications
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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