Account Representative (Nights)

Summary This role supports the Client Services Team by providing essential administrative assistance and contributing to effective client relationship management. The position works closely with Account Managers on tasks that help maintain and strengthen client partnerships, while also collaborating with internal stakeholders across the SPS Health organization. Employees are expected to maintain confidentiality, follow all company policies, and perform additional responsibilities as assigned. Account & Administrative Support • Maintain accurate client records in Salesforce, Monday.com, and other platforms. • Prepare meeting materials and assist with QBR report creation. • Organize and maintain key client documents (contracts, forms, credentialing items, GPO/PSAO templates). • Support AMs with follow ups, documentation tracking, and account history. Escalate urgent onboarding or credentialing needs to leadership or AMs. Triage issues related to membership, eligibility, linkage, and PSAO claim concerns. • Coordinate with analytics, Client Ops, and LTC Operations to resolve plan setup and claims issues. • Oversee plan change form submissions and work with Benefit Administration. • Conduct QBRs for a subset of assigned clients (primarily virtual). • Qualifications Bachelor’s Degree or equivalent strongly preferred. Minimum of 1 year experience in customer service or account management roles. Preferable experience with managing customer interaction via Salesforce or another CRM tool. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  Ability to speak effectively to clients in person and over the phone.  Proficiency in Microsoft Office Suite Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. (Work Environment The position is a full-time role based out of the Denver, CO office. This position will be primarily office-based with about 15% travel which includes air, car, as well as overnight hotel stays. Hybrid remote work is possible with proven ability to work independently and efficiently. EEO Statement SPS Health, LLC, and all its affiliates, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Salary Range: 58,000 - 63,000 USD bonus Compensation details: 58000-63000 Yearly Salary PIe5a716f8a3d0-25448-40162315