Customer Service Representative - Denton, TX
Interlake Mecalux, Inc., Granite Heights, WI, United States
Job offer: Customer Service Representative
Department:
Customer Service
Location: 100% on-site out of the Denton, TX office
Job Description: The
Customer Service Representative
role is responsible for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities:
Resolve customer calls and emails in a timely manner
Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information
Process all incoming requests for shipment information from both internal and external
Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management
Confer with other internal departments to resolve customer issues or complaints
Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Manage claims with freight companies and customers
Complete regularly scheduled or ad hoc reports using SAP and MS Excel
Qualifications:
2 years of Customer Service or related experience preferred
Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
Understanding of what it takes to provide good customer service
Ability to follow through on complex/technical projects requiring extensive research
Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
Spanish language fluency is a plus
Advanced MS Office skills
Interlake Mecalux offers:
Competitive compensation.
Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement.
401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating.
Paid Holidays and Paid Time Off with the option to cash out unused PTO every year.
Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.
#J-18808-Ljbffr
Location: 100% on-site out of the Denton, TX office
Job Description: The
Customer Service Representative
role is responsible for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities:
Resolve customer calls and emails in a timely manner
Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information
Process all incoming requests for shipment information from both internal and external
Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management
Confer with other internal departments to resolve customer issues or complaints
Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Manage claims with freight companies and customers
Complete regularly scheduled or ad hoc reports using SAP and MS Excel
Qualifications:
2 years of Customer Service or related experience preferred
Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
Understanding of what it takes to provide good customer service
Ability to follow through on complex/technical projects requiring extensive research
Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
Spanish language fluency is a plus
Advanced MS Office skills
Interlake Mecalux offers:
Competitive compensation.
Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement.
401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating.
Paid Holidays and Paid Time Off with the option to cash out unused PTO every year.
Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.
#J-18808-Ljbffr