Customer Service Representative
U-Haul International, Inc., Annapolis, MD, United States
Customer Service Representative
Are you a people person? Do you love helping others? U-Haul is seeking friendly, motivated individuals to work as a Customer Service Representative. In this role you will help customers inside and outside a U-Haul center with products and services, use smartphone-based U-Scan technology to manage rentals and inventory, move and hook up U-Haul trucks and trailers, clean and inspect equipment, answer questions, prepare rental invoices, install hitches and trailer wiring, fill propane, drive a forklift, and participate in ongoing U-Haul education.
U-Haul Offers
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) savings plan
Employee stock ownership plan (ESOP)
24‑hour physician available for kids
Dental & vision plans
Business travel insurance
You Matter EAP
LifeLock identity theft protection
Critical illness / group accident insurance
Dave Ramsey’s SmartDollar Program
Responsibilities
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U‑Haul education through U‑Haul University.
Minimum Qualifications
Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Work Environment The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.
Physical Demands The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.
Pay Range $15 – $17 per hour.
Equal Opportunity U‑Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.
Employment Eligibility No U‑Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington). This policy does not apply to team members hired before February 1, 2020.
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U-Haul Offers
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) savings plan
Employee stock ownership plan (ESOP)
24‑hour physician available for kids
Dental & vision plans
Business travel insurance
You Matter EAP
LifeLock identity theft protection
Critical illness / group accident insurance
Dave Ramsey’s SmartDollar Program
Responsibilities
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U‑Haul education through U‑Haul University.
Minimum Qualifications
Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Work Environment The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.
Physical Demands The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.
Pay Range $15 – $17 per hour.
Equal Opportunity U‑Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.
Employment Eligibility No U‑Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington). This policy does not apply to team members hired before February 1, 2020.
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