Operations Representative
Rippling, Chicago, IL, United States
LineLeap is a venture-backed company built on a simple idea:
Fun, Faster.
The LineLeap app is the go-to platform for going out, where users can buy line skip passes, cover, event tickets, and more directly from their phone.
Today, LineLeap is the clear leader in nightlife technology, recently peaking at #42 among all apps nationwide, surpassing Starbucks, Ticketmaster, Airbnb, and more. LineLeap already has over 2 million users, 800 venues on the platform, and is doing tens of millions in annual revenue.
That scale gives us something rare: a deeply engaged, high-frequency relationship with the most valuable consumer demographic in the country. Every brand targeting the 21–35 demographic wants to reach these users, and LineLeap is uniquely positioned to influence behavior and purchasing decisions at scale.
We are now deepening our relationship with users and unlocking new monetization through a points and incentives system that rewards engagement with the brands and businesses they already love. Our scale and new product bets create the opportunity to become a category-defining consumer platform that shapes how people spend their time and what they choose to do.
About You You are a self-motivated,
resourceful
team player . You are highly
empathetic
and love resolving issues quickly, politely, and professionally. You are
outgoing
and get energy from
problem solving
and creating positive customer experiences, but can also remain
calm
and
composed
when customer issues arise. You are
reliable ,
flexible
and
adaptable , able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.
What the role is The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!
In this role you will...
Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support
The Other Requirements
This is a remote-first position with an atypical schedule, weekend work is required
Schedule will involve evening hours
Travel is required up to 75% of the time
Required Physical Location: Chicago, Detroit, or Denver
Base salary of $50,000 - $60,000 per year, depending on experience and location
Competitive stock option package, depending on experience
401(k) plan
Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
Unlimited PTO
Remote work environment
Role is remote, applicant must be based in Chicago, Detroit, or Denver
For reference, we are based in New York City, our Operations team is fully remote
You Do You
LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr
Fun, Faster.
The LineLeap app is the go-to platform for going out, where users can buy line skip passes, cover, event tickets, and more directly from their phone.
Today, LineLeap is the clear leader in nightlife technology, recently peaking at #42 among all apps nationwide, surpassing Starbucks, Ticketmaster, Airbnb, and more. LineLeap already has over 2 million users, 800 venues on the platform, and is doing tens of millions in annual revenue.
That scale gives us something rare: a deeply engaged, high-frequency relationship with the most valuable consumer demographic in the country. Every brand targeting the 21–35 demographic wants to reach these users, and LineLeap is uniquely positioned to influence behavior and purchasing decisions at scale.
We are now deepening our relationship with users and unlocking new monetization through a points and incentives system that rewards engagement with the brands and businesses they already love. Our scale and new product bets create the opportunity to become a category-defining consumer platform that shapes how people spend their time and what they choose to do.
About You You are a self-motivated,
resourceful
team player . You are highly
empathetic
and love resolving issues quickly, politely, and professionally. You are
outgoing
and get energy from
problem solving
and creating positive customer experiences, but can also remain
calm
and
composed
when customer issues arise. You are
reliable ,
flexible
and
adaptable , able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.
What the role is The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!
In this role you will...
Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support
The Other Requirements
This is a remote-first position with an atypical schedule, weekend work is required
Schedule will involve evening hours
Travel is required up to 75% of the time
Required Physical Location: Chicago, Detroit, or Denver
Base salary of $50,000 - $60,000 per year, depending on experience and location
Competitive stock option package, depending on experience
401(k) plan
Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
Unlimited PTO
Remote work environment
Role is remote, applicant must be based in Chicago, Detroit, or Denver
For reference, we are based in New York City, our Operations team is fully remote
You Do You
LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr