Director, Global Client Delivery - Strategic Accounts
Digital Realty, Houston, TX, United States
Director Global Client Delivery - Strategic Accounts
Location: Dallas, Ashburn, Boston, Chicago, Atlanta, Austin, or Houston Your role Serves as the single point of contact for in-region and/or global project deliverables for one or several global strategic accounts; responsible for alignment with contract terms, coordinating across internal functions, processes, and stakeholders to deliver seamless service and a globally consistent client experience. What you'll do Serve as the single point of contact for one or more global strategic accounts (CSPs, OEMs, etc) for in-region and global projects providing a consolidated view of all pre- and post-commissioning activities. Acts as a subject matter expert (SME) for client-specific delivery requirements. Partner with Sales, Solution Engineering, the Portfolio Management Group, and other internal functions to support negotiation of contract and statement of work terms. Coordinate review of project technical requirements and ensure alignment with internal stakeholders Ensure delivery aligns with project contract and statement of work requirements and with client specific standards and expectations. Partner with Design, Engineering and Construction (DE&C) and Implementation Services to validate the project statement of work and costs prior to client presentation; obtain client approval and facilitate mobilization of all relevant teams. Ensure project progress, risks, issues, dependencies, and mitigation plans are understood and communicated effectively to the client. Coordinate project updates, ensuring they are completed, escalated as needed for consolidation, and finalized in a client-ready format. Participate in client installation and operational milestone reviews, including oversight of delivery and management of the baseline schedule. Manage reporting for execution and closure of project punch lists. Ensure client handover is executed seamlessly, including obtaining a formal sign-off. Ownership of the commercial framework for project delivery, including the communication of any budget constraints or adjustments required to accommodate changes in scope. Collaborate with Customer Success Managers (CSMs) to develop and maintain delivery playbooks for Digital Realty's most strategically important clients Maintain key interfaces with internal functional teams, including DE&C, Implementation Services, Sales, Solution Engineering, Operations, and the Portfolio Management Group (PMG), as well as external delivery partners and strategic integrators. Demonstrate strong knowledge of Digital Realty products, services, and value propositions, including mission-critical infrastructure components. Analyse and resolve complex problems, evaluating multiple options with limited information. Demonstrate effective negotiation, conflict resolution, and stakeholder management skills. Excellent interpersonal and communication skills; listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity. Demonstrate a collaborative approach, influencing stakeholders without direct authority to achieve key account objectives. Exhibit a high level of professionalism, initiative, and commitment to service excellence and client focus. Influence decision-making processes and align stakeholders behind decisions; make sound decisions promptly and effectively under pressure. Collaborate with internal teams to support effective execution of organizational and team objectives. Has the ability to act on their own initiative and with minimal supervision. Demonstrates integrity and ability to maintain confidentiality (especially in relation to conflict resolution). Has good organizational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our key accounts. Deliver effective presentations and respond to questions from internal and external stakeholders. Address and resolve client escalations effectively to support high levels of client satisfaction. Maintain high satisfaction ratings with both internal and external stakeholders. What you'll need Bachelor's degree required; technical discipline preferred (e.g., Engineering, Telecommunications, Computer Science). Minimum 15 years of experience in operations, data centre construction, and/or the telecommunications/engineering industry. The ideal candidate combines a strong technical background with client-facing experience. Extensive data centre industry knowledge and experience, supported by strong verbal, analytical, presentation, and written communication skills. Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications. Familiarity with construction accounting. Expert level knowledge with various forms of contracts and vendor agreements (MSA, AIA, SO, etc.). Advanced analytical and quantitative skills. Detail-oriented, with excellent written and verbal communication, interpersonal, and presentation skills. Demonstrated initiative, with a proactive and flexible approach and the ability to work to deadlines. Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment. Proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio, Project. Position requires up to 40% travel to support the regional and global portfolio. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. A bit about our team Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Location: Dallas, Ashburn, Boston, Chicago, Atlanta, Austin, or Houston Your role Serves as the single point of contact for in-region and/or global project deliverables for one or several global strategic accounts; responsible for alignment with contract terms, coordinating across internal functions, processes, and stakeholders to deliver seamless service and a globally consistent client experience. What you'll do Serve as the single point of contact for one or more global strategic accounts (CSPs, OEMs, etc) for in-region and global projects providing a consolidated view of all pre- and post-commissioning activities. Acts as a subject matter expert (SME) for client-specific delivery requirements. Partner with Sales, Solution Engineering, the Portfolio Management Group, and other internal functions to support negotiation of contract and statement of work terms. Coordinate review of project technical requirements and ensure alignment with internal stakeholders Ensure delivery aligns with project contract and statement of work requirements and with client specific standards and expectations. Partner with Design, Engineering and Construction (DE&C) and Implementation Services to validate the project statement of work and costs prior to client presentation; obtain client approval and facilitate mobilization of all relevant teams. Ensure project progress, risks, issues, dependencies, and mitigation plans are understood and communicated effectively to the client. Coordinate project updates, ensuring they are completed, escalated as needed for consolidation, and finalized in a client-ready format. Participate in client installation and operational milestone reviews, including oversight of delivery and management of the baseline schedule. Manage reporting for execution and closure of project punch lists. Ensure client handover is executed seamlessly, including obtaining a formal sign-off. Ownership of the commercial framework for project delivery, including the communication of any budget constraints or adjustments required to accommodate changes in scope. Collaborate with Customer Success Managers (CSMs) to develop and maintain delivery playbooks for Digital Realty's most strategically important clients Maintain key interfaces with internal functional teams, including DE&C, Implementation Services, Sales, Solution Engineering, Operations, and the Portfolio Management Group (PMG), as well as external delivery partners and strategic integrators. Demonstrate strong knowledge of Digital Realty products, services, and value propositions, including mission-critical infrastructure components. Analyse and resolve complex problems, evaluating multiple options with limited information. Demonstrate effective negotiation, conflict resolution, and stakeholder management skills. Excellent interpersonal and communication skills; listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity. Demonstrate a collaborative approach, influencing stakeholders without direct authority to achieve key account objectives. Exhibit a high level of professionalism, initiative, and commitment to service excellence and client focus. Influence decision-making processes and align stakeholders behind decisions; make sound decisions promptly and effectively under pressure. Collaborate with internal teams to support effective execution of organizational and team objectives. Has the ability to act on their own initiative and with minimal supervision. Demonstrates integrity and ability to maintain confidentiality (especially in relation to conflict resolution). Has good organizational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our key accounts. Deliver effective presentations and respond to questions from internal and external stakeholders. Address and resolve client escalations effectively to support high levels of client satisfaction. Maintain high satisfaction ratings with both internal and external stakeholders. What you'll need Bachelor's degree required; technical discipline preferred (e.g., Engineering, Telecommunications, Computer Science). Minimum 15 years of experience in operations, data centre construction, and/or the telecommunications/engineering industry. The ideal candidate combines a strong technical background with client-facing experience. Extensive data centre industry knowledge and experience, supported by strong verbal, analytical, presentation, and written communication skills. Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications. Familiarity with construction accounting. Expert level knowledge with various forms of contracts and vendor agreements (MSA, AIA, SO, etc.). Advanced analytical and quantitative skills. Detail-oriented, with excellent written and verbal communication, interpersonal, and presentation skills. Demonstrated initiative, with a proactive and flexible approach and the ability to work to deadlines. Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment. Proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio, Project. Position requires up to 40% travel to support the regional and global portfolio. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. A bit about our team Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.