Director of Service Excellence, Petco Park
Delaware North, San Diego, CA, United States
The opportunity
Delaware North Sportservice is hiring a full-time Director of Service Excellence to join our team at Petco Park in San Diego, California. As the Director of Service Excellence, you will be responsible for facilitating the overarching operational service strategy, hospitality, and execution from Patina Group by supporting new and existing operations in trainings and operational challenges. If you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today. Pay
Minimum – Anticipated Maximum Base Salary: $119,500 - $161,300 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/. What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends‑and‑family discounts at many of our hotels and resorts What will you do?
Execute premium dining experiences that elevate guest expectations across select Sportservice locations. Contribute to the creation and refinement of the Patina Group Standards Playbook with clear frameworks and actionable hospitality standards. Partner with the Vice President of Premium Hospitality to deliver strategic brand partnerships that enhance premium dining experiences. Integrate Patina Group brand standards into Sportservice premium operations to differentiate Delaware North in targeted venues. Train unit teams and conduct on‑site team member trainings to embed Patina Group culture and uphold consistent premium standards. Lead opening timelines for new units by organizing resources and supporting launches in select stadiums and arenas. Evaluate quality, guest satisfaction, and operational performance while driving adoption of food safety, health, alcohol service, front of house, and sustainability standards. More about you
Minimum of 3 years of operational experience, with multi‑unit opening experience preferred. Extensive experience in restaurant operations, premium dining, food and beverage operations, and brand development. Prior experience in a guest service environment preferred. Strong leadership, communication, and collaboration skills, with a track record of building relationships across teams. Proficiency in Microsoft Office, Excel, Word, PowerPoint, and SharePoint is a plus. Ability to maintain a high energy level in a fast‑paced environment and manage multiple tasks simultaneously. Ability to work during inclusive nights and weekends based on event schedule. Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation or any other legally protected status.
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Delaware North Sportservice is hiring a full-time Director of Service Excellence to join our team at Petco Park in San Diego, California. As the Director of Service Excellence, you will be responsible for facilitating the overarching operational service strategy, hospitality, and execution from Patina Group by supporting new and existing operations in trainings and operational challenges. If you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today. Pay
Minimum – Anticipated Maximum Base Salary: $119,500 - $161,300 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/. What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends‑and‑family discounts at many of our hotels and resorts What will you do?
Execute premium dining experiences that elevate guest expectations across select Sportservice locations. Contribute to the creation and refinement of the Patina Group Standards Playbook with clear frameworks and actionable hospitality standards. Partner with the Vice President of Premium Hospitality to deliver strategic brand partnerships that enhance premium dining experiences. Integrate Patina Group brand standards into Sportservice premium operations to differentiate Delaware North in targeted venues. Train unit teams and conduct on‑site team member trainings to embed Patina Group culture and uphold consistent premium standards. Lead opening timelines for new units by organizing resources and supporting launches in select stadiums and arenas. Evaluate quality, guest satisfaction, and operational performance while driving adoption of food safety, health, alcohol service, front of house, and sustainability standards. More about you
Minimum of 3 years of operational experience, with multi‑unit opening experience preferred. Extensive experience in restaurant operations, premium dining, food and beverage operations, and brand development. Prior experience in a guest service environment preferred. Strong leadership, communication, and collaboration skills, with a track record of building relationships across teams. Proficiency in Microsoft Office, Excel, Word, PowerPoint, and SharePoint is a plus. Ability to maintain a high energy level in a fast‑paced environment and manage multiple tasks simultaneously. Ability to work during inclusive nights and weekends based on event schedule. Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation or any other legally protected status.
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