Mgr II, Product Sales
DFS Group Ltd, Los Angeles, CA, United States
As the Macallan Boutique Manager, you will be the primary conduit between DFS and the Macallan Brand in a harmonious manner that respects the retailer’s standards whilst ensuring the brand expectations are incorporated with daily operations to achieve a more efficient, productive, and profitable store. You will be responsible for maintaining Boutique service levels and smooth operations, including daily store and team presentation spot checks, inventory management and ensuring selling guidelines are followed. You will support the recruitment and hiring of talent for the new Boutique.
As primary point of contact for the brand in the Boutique, the boutique manager is a retail ambassador of The Macallan and embodies the DNA and values of the brand
Leading by example in demonstrating the role model behavior that is representative of the brand in striving to deliver the promised brand experience to each and every customer
Responsible for maintaining Boutique service levels and smooth operations, including daily store and team presentation spot checks, inventory management and ensuring selling guidelines are followed
Develop team in brand knowledge and luxury selling skills, following formal trainings in support of education managers for DFS and Macallan
Proposing and implementing incentives and recognition programs to improve sales performance and increase team morale
Critical knowledge & skills, including software applications, languages, etc.
Technical skills: Knowledge in MS Office
Professional knowledge of stock control management
Knowledge of wine & spirits industry, including competitor awareness, trends, etc.
Proficiency in English; ability to speak a second language is an added advantage
Must have the ability to cultivate luxury clientele, with a strong preference for candidates who can maintain an established network of VIPs
Attributes:
Genuine passion and strong enthusiasm to learn with a passion for Macallan products and services
Must demonstrate polished, professional conduct and presentation consistent with a luxury environment
Responsible, self-motivated and ability to handle multiple/diverse tasks; Possess a professional attitude with a mind‑set of curiosity and empathy
Adaptable and a fast learner with a customer centric mentality and initiative
Customer oriented with a keen eye and attention to detail
Committed to achieve and exceed targets whilst focusing on delivering top in class brand experience
Good team player and ability to work independently
What you’ll be doing?
Point of contact for the Brand (Daily Operations and Brand Training)
Responsible for overseeing Prestige Selling / DTC processes in line with brand guidelines.
Monitor Inventory and report to Operator Managers and Replenishment Teams as required
Monitor the Store Presentation. Report maintenance issues or housekeeping supplies needed.
Monitor the Storage Areas and maintain according to expected standards.
Update Visual Merchandising as requested by the brand. Ensure Shelf Pricing is correct.
Support the team with understanding the Product Sell Out Limits and Selling Guidelines. Monitor that these rules are adhered to by all retail staff within the boutique.
Support with developing and tracking incentive programs.
Coach and Mentor, the team on Brand Knowledge.
Training Coordination / Market Visit Support
General Store Visual Merchandising / Customer Management
Maintain store standards that always reflect and adhere to the visual merchandising guidelines
Possess an eye for detail, handle stock taking, replenishing and updating sales display areas
Support control and management of stock aligned to management directions
Enhance customer service standards in store to ensure world‑class service is delivered; go beyond and offer premium services to customers in recommending the right product selections
Daily housekeeping of shop’s cleanliness
Sales/ Business Monitoring
Welcome every customer and deliver the best customer experience through the delivery of premium customer service, product knowledge and expertise
Ensure customers feel comfortable in the Boutique while educating them about the brand with bespoke tastings
Perform as a team player and participate in all activities contributing to the overall objectives of the store
Handle POS and cashiering activities; Process sales transaction in a confident and professional manner
Drive and achieve individual and team objectives and be accountable for retail sales results; Consistently achieve or exceed monthly and seasonal individual and store sales targets
Engage with clients to develop long‑term relationships and confidence in The Macallan products and services
Collect customers’ CRM details to build and maintain the customers’ profiles, ensuring personal follow‑up with the customer
Actively strengthening own product knowledge by being updated on market trends in the Wines and Spirits industry; Participate in store training, being updated on all product lines and researching relevant information on products
Any other ad‑hoc duties as assigned
With a clear understanding that what we offer is a career in retail operations, successful individuals are required to perform the retail operational hours
Ideal Candidate
Bachelor’s Degree in Management, Business or equivalent
Minimum 3 years within luxury retail store experience; leadership experience with sales and luxury merchandise a plus
Strong multi‑dimensional leadership ability, enjoy working in a culturally diverse environment
Able to make sound decisions with relevant facts at hand, does not shy away from conflict
Work independently and on weekends and outside of regular office hours, if required
Fluency in English and other languages as required by location
DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.
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As primary point of contact for the brand in the Boutique, the boutique manager is a retail ambassador of The Macallan and embodies the DNA and values of the brand
Leading by example in demonstrating the role model behavior that is representative of the brand in striving to deliver the promised brand experience to each and every customer
Responsible for maintaining Boutique service levels and smooth operations, including daily store and team presentation spot checks, inventory management and ensuring selling guidelines are followed
Develop team in brand knowledge and luxury selling skills, following formal trainings in support of education managers for DFS and Macallan
Proposing and implementing incentives and recognition programs to improve sales performance and increase team morale
Critical knowledge & skills, including software applications, languages, etc.
Technical skills: Knowledge in MS Office
Professional knowledge of stock control management
Knowledge of wine & spirits industry, including competitor awareness, trends, etc.
Proficiency in English; ability to speak a second language is an added advantage
Must have the ability to cultivate luxury clientele, with a strong preference for candidates who can maintain an established network of VIPs
Attributes:
Genuine passion and strong enthusiasm to learn with a passion for Macallan products and services
Must demonstrate polished, professional conduct and presentation consistent with a luxury environment
Responsible, self-motivated and ability to handle multiple/diverse tasks; Possess a professional attitude with a mind‑set of curiosity and empathy
Adaptable and a fast learner with a customer centric mentality and initiative
Customer oriented with a keen eye and attention to detail
Committed to achieve and exceed targets whilst focusing on delivering top in class brand experience
Good team player and ability to work independently
What you’ll be doing?
Point of contact for the Brand (Daily Operations and Brand Training)
Responsible for overseeing Prestige Selling / DTC processes in line with brand guidelines.
Monitor Inventory and report to Operator Managers and Replenishment Teams as required
Monitor the Store Presentation. Report maintenance issues or housekeeping supplies needed.
Monitor the Storage Areas and maintain according to expected standards.
Update Visual Merchandising as requested by the brand. Ensure Shelf Pricing is correct.
Support the team with understanding the Product Sell Out Limits and Selling Guidelines. Monitor that these rules are adhered to by all retail staff within the boutique.
Support with developing and tracking incentive programs.
Coach and Mentor, the team on Brand Knowledge.
Training Coordination / Market Visit Support
General Store Visual Merchandising / Customer Management
Maintain store standards that always reflect and adhere to the visual merchandising guidelines
Possess an eye for detail, handle stock taking, replenishing and updating sales display areas
Support control and management of stock aligned to management directions
Enhance customer service standards in store to ensure world‑class service is delivered; go beyond and offer premium services to customers in recommending the right product selections
Daily housekeeping of shop’s cleanliness
Sales/ Business Monitoring
Welcome every customer and deliver the best customer experience through the delivery of premium customer service, product knowledge and expertise
Ensure customers feel comfortable in the Boutique while educating them about the brand with bespoke tastings
Perform as a team player and participate in all activities contributing to the overall objectives of the store
Handle POS and cashiering activities; Process sales transaction in a confident and professional manner
Drive and achieve individual and team objectives and be accountable for retail sales results; Consistently achieve or exceed monthly and seasonal individual and store sales targets
Engage with clients to develop long‑term relationships and confidence in The Macallan products and services
Collect customers’ CRM details to build and maintain the customers’ profiles, ensuring personal follow‑up with the customer
Actively strengthening own product knowledge by being updated on market trends in the Wines and Spirits industry; Participate in store training, being updated on all product lines and researching relevant information on products
Any other ad‑hoc duties as assigned
With a clear understanding that what we offer is a career in retail operations, successful individuals are required to perform the retail operational hours
Ideal Candidate
Bachelor’s Degree in Management, Business or equivalent
Minimum 3 years within luxury retail store experience; leadership experience with sales and luxury merchandise a plus
Strong multi‑dimensional leadership ability, enjoy working in a culturally diverse environment
Able to make sound decisions with relevant facts at hand, does not shy away from conflict
Work independently and on weekends and outside of regular office hours, if required
Fluency in English and other languages as required by location
DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.
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