Customer Service Representative
Wisconsin Public Service, Green Bay, WI, United States
Job Summary
WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, Wisconsin location. These positions are represented by Local No. 420 IUOE. Various shifts are available and candidates must be flexible and available to work any shift that is assigned. The Customer Care Center operates 24/7 to ensure customers have energy related solutions. This position has a direct impact on the energy that people in our communities use every day. As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers.
Tentative Start Date: May 11, 2026.
Pay & Benefits Starting pay is $24.02 and offers regular increases per the bargaining agreement.
Medical/Dental/Vision Plan
401K Plan
Paid Time Off
Paid Holidays
Job Responsibilities
Handle residential inquiries relating to billing, payment, mobile app, website, and customer moves.
Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquiries).
Receive general and miscellaneous inquiries.
Use CIS to maintain current and accurate customer information which will be accessed by other departments.
May also perform other miscellaneous duties and special projects as assigned.
Minimum Qualifications
High School Diploma, HSED or GED.
1+ years Customer Service and/or Customer Relations (billing, credit, payment).
Must be able to work and adapt to various hours/shifts and a changing schedule.
Availability for 24-hour call out for storm trouble call.
Preferred Qualifications
Previous Care Center experience.
Previous office/clerical experience.
Previous experience working in a union environment.
Strong communication skills with the ability to be empathetic with customers.
Ability to confidently multitask with different systems while on the phone with customers.
Proficient with Microsoft Office products.
Ability to use good judgement in making decisions.
Testing Requirements Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and ... For full info follow application link.
Equal Employment Opportunity Statement WEC Energy Group and its subsidiaries are Equal Opportunity /Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other protected class. EEO/AA policies and statements.
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Tentative Start Date: May 11, 2026.
Pay & Benefits Starting pay is $24.02 and offers regular increases per the bargaining agreement.
Medical/Dental/Vision Plan
401K Plan
Paid Time Off
Paid Holidays
Job Responsibilities
Handle residential inquiries relating to billing, payment, mobile app, website, and customer moves.
Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquiries).
Receive general and miscellaneous inquiries.
Use CIS to maintain current and accurate customer information which will be accessed by other departments.
May also perform other miscellaneous duties and special projects as assigned.
Minimum Qualifications
High School Diploma, HSED or GED.
1+ years Customer Service and/or Customer Relations (billing, credit, payment).
Must be able to work and adapt to various hours/shifts and a changing schedule.
Availability for 24-hour call out for storm trouble call.
Preferred Qualifications
Previous Care Center experience.
Previous office/clerical experience.
Previous experience working in a union environment.
Strong communication skills with the ability to be empathetic with customers.
Ability to confidently multitask with different systems while on the phone with customers.
Proficient with Microsoft Office products.
Ability to use good judgement in making decisions.
Testing Requirements Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and ... For full info follow application link.
Equal Employment Opportunity Statement WEC Energy Group and its subsidiaries are Equal Opportunity /Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other protected class. EEO/AA policies and statements.
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