Healthcare Member Service Rep
Beacon Hill, Dallas, TX, United States
Location:
Dallas, TX (Fully Onsite) 75244
Schedule:
Monday-Friday | 8:00 AM - 5:00 PM
Position Overview We are partnering with a confidential organization in the Dallas area to hire Member Services Representatives for a customer‑facing support team. This role is ideal for someone who is genuinely service‑oriented, dependable, and enjoys helping people navigate questions and information in a professional, structured environment.
What You'll Do
Serve as the first point of contact for members via phone and other communication channels
Answer general questions related to benefits, plans, and how to access services (such as locating providers)
Provide clear, accurate, and empathetic support –
no claims processing or claims decisions involved
Document interactions accurately and follow established procedures
Escalate more complex questions to internal teams when appropriate
Maintain professionalism and attention to detail in every interaction
Contribute to a positive, team‑oriented onsite work environment
What We're Looking For
Strong customer service background (call center, customer support, account support, healthcare member services, or similar)
Excellent communication skills and a friendly, professional phone presence
High level of empathy, patience, and problem‑solving ability
Reliable work history with a preference for candidates seeking stability and long‑term growth
Comfortable working full‑time onsite in a fast‑paced office environment
High school diploma or equivalent required
Additional Details
Fully onsite role in Dallas
Temp‑to‑hire with intent to convert
Onsite interviews being scheduled this week
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Benefits Information Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
#J-18808-Ljbffr
Dallas, TX (Fully Onsite) 75244
Schedule:
Monday-Friday | 8:00 AM - 5:00 PM
Position Overview We are partnering with a confidential organization in the Dallas area to hire Member Services Representatives for a customer‑facing support team. This role is ideal for someone who is genuinely service‑oriented, dependable, and enjoys helping people navigate questions and information in a professional, structured environment.
What You'll Do
Serve as the first point of contact for members via phone and other communication channels
Answer general questions related to benefits, plans, and how to access services (such as locating providers)
Provide clear, accurate, and empathetic support –
no claims processing or claims decisions involved
Document interactions accurately and follow established procedures
Escalate more complex questions to internal teams when appropriate
Maintain professionalism and attention to detail in every interaction
Contribute to a positive, team‑oriented onsite work environment
What We're Looking For
Strong customer service background (call center, customer support, account support, healthcare member services, or similar)
Excellent communication skills and a friendly, professional phone presence
High level of empathy, patience, and problem‑solving ability
Reliable work history with a preference for candidates seeking stability and long‑term growth
Comfortable working full‑time onsite in a fast‑paced office environment
High school diploma or equivalent required
Additional Details
Fully onsite role in Dallas
Temp‑to‑hire with intent to convert
Onsite interviews being scheduled this week
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Benefits Information Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
#J-18808-Ljbffr