Data Entry Specialist
Togetherwork, Austin, TX, United States
Data Entry Specialist
Location:
Hybrid in office 2 to 3 days a week - Atlanta, GA
The Data Entry Specialist is responsible for managing and validating customer-submitted data during the onboarding process for SMB PetCare customers. This entry-level role ensures that data templates are completed accurately, consistently, and in alignment with defined standards prior to downstream processing by Data Analysts.
The Data Entry Specialist acts as the first line of quality control for customer data submissions-reviewing inputs, identifying gaps or inconsistencies, and coordinating directly with customers to ensure completeness and correctness. This role is highly process-driven and detail-oriented, with a clear development path toward a Data Analyst position.
What You'll Do:
1. Customer Data Intake & Validation
Receive and manage customer data submissions using standardized templates (Excel, CSV, etc.)
Review submissions for completeness, formatting accuracy, and adherence to defined template requirements
Identify missing fields, inconsistent formats, or incorrect data structures
Ensure required fields and mandatory data elements are populated correctly
Maintain tracking of submission status across multiple onboarding engagements
2. Template Compliance & Quality Control
Enforce standard data templates and submission guidelines
Validate that customer data aligns with expected formats (e.g., date formats, required fields, naming conventions)
Flag non-compliant submissions and provide clear, actionable feedback to customers
Prevent incomplete or incorrect data from progressing into migration workflows
3. Customer Communication & Follow-Up
Communicate directly with customers to request corrections, clarifications, or missing data
Provide clear guidance and examples to help customers properly complete templates
Follow up on outstanding data issues to maintain onboarding timelines
Escalate repeated or systemic data issues to onboarding leads when needed
4. Process Adherence & Documentation
Follow established onboarding data intake processes and checklists
Maintain accurate records of data submissions, issues identified, and resolutions
Contribute to continuous improvement of templates, instructions, and validation checklists
Support documentation of common data issues and recommended fixes
What You'll Bring:
Technical & Functional Skills
Familiarity with structured data formats (CSV, spreadsheets)
Ability to follow defined templates and validation rules
Exposure to SaaS environments or onboarding processes is a plus
Microsoft Excel (navigating sheets of data, basic formulas, and sorting/filtering tables)
Understanding of data patterns (for data review or pulling specific data out of a larger dataset)
Basic MySQL database knowledge (to understand how different pieces of data are related and spot data format errors)
Execution & Detail Orientation
Strong attention to detail and accuracy
Ability to follow structured processes consistently
Strong organizational skills for managing multiple data submissions
Comfort working in a high-volume, process-driven environment
Communication & Customer Interaction
Clear and professional written communication skills
Ability to explain issues and required corrections to non-technical users
Confidence in pushing back on incomplete or incorrect submissions
Problem Solving
Ability to identify basic data inconsistencies and errors
Structured approach to reviewing and validating data
Willingness to escalate issues when appropriate
What Drives Us At Togetherwork, we exist to help community-driven organizations grow and thrive-creating better experiences for the people they serve. As part of our team, you'll contribute to our TW28 vision by living our core values:
Obsess over our customers.
Own it. Together.
Move fast with purpose.
These values guide how we work, collaborate, and grow-together.
The Company offers a comprehensive employee benefits program, including:
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Inclusion and Diversity:
Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.
To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here
Location:
Hybrid in office 2 to 3 days a week - Atlanta, GA
The Data Entry Specialist is responsible for managing and validating customer-submitted data during the onboarding process for SMB PetCare customers. This entry-level role ensures that data templates are completed accurately, consistently, and in alignment with defined standards prior to downstream processing by Data Analysts.
The Data Entry Specialist acts as the first line of quality control for customer data submissions-reviewing inputs, identifying gaps or inconsistencies, and coordinating directly with customers to ensure completeness and correctness. This role is highly process-driven and detail-oriented, with a clear development path toward a Data Analyst position.
What You'll Do:
1. Customer Data Intake & Validation
Receive and manage customer data submissions using standardized templates (Excel, CSV, etc.)
Review submissions for completeness, formatting accuracy, and adherence to defined template requirements
Identify missing fields, inconsistent formats, or incorrect data structures
Ensure required fields and mandatory data elements are populated correctly
Maintain tracking of submission status across multiple onboarding engagements
2. Template Compliance & Quality Control
Enforce standard data templates and submission guidelines
Validate that customer data aligns with expected formats (e.g., date formats, required fields, naming conventions)
Flag non-compliant submissions and provide clear, actionable feedback to customers
Prevent incomplete or incorrect data from progressing into migration workflows
3. Customer Communication & Follow-Up
Communicate directly with customers to request corrections, clarifications, or missing data
Provide clear guidance and examples to help customers properly complete templates
Follow up on outstanding data issues to maintain onboarding timelines
Escalate repeated or systemic data issues to onboarding leads when needed
4. Process Adherence & Documentation
Follow established onboarding data intake processes and checklists
Maintain accurate records of data submissions, issues identified, and resolutions
Contribute to continuous improvement of templates, instructions, and validation checklists
Support documentation of common data issues and recommended fixes
What You'll Bring:
Technical & Functional Skills
Familiarity with structured data formats (CSV, spreadsheets)
Ability to follow defined templates and validation rules
Exposure to SaaS environments or onboarding processes is a plus
Microsoft Excel (navigating sheets of data, basic formulas, and sorting/filtering tables)
Understanding of data patterns (for data review or pulling specific data out of a larger dataset)
Basic MySQL database knowledge (to understand how different pieces of data are related and spot data format errors)
Execution & Detail Orientation
Strong attention to detail and accuracy
Ability to follow structured processes consistently
Strong organizational skills for managing multiple data submissions
Comfort working in a high-volume, process-driven environment
Communication & Customer Interaction
Clear and professional written communication skills
Ability to explain issues and required corrections to non-technical users
Confidence in pushing back on incomplete or incorrect submissions
Problem Solving
Ability to identify basic data inconsistencies and errors
Structured approach to reviewing and validating data
Willingness to escalate issues when appropriate
What Drives Us At Togetherwork, we exist to help community-driven organizations grow and thrive-creating better experiences for the people they serve. As part of our team, you'll contribute to our TW28 vision by living our core values:
Obsess over our customers.
Own it. Together.
Move fast with purpose.
These values guide how we work, collaborate, and grow-together.
The Company offers a comprehensive employee benefits program, including:
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Inclusion and Diversity:
Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.
To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here