IT Service Desk Specialist
Mizkan America, Schaumburg, IL, United States
Based in our Corporate Headquarters in Schaumburg, IL, Mizkan America is a subsidiary of the Mizkan Group, a global, family‑owned company that has been Bringing Flavor to Life™ for over 220 years. As one of the leading makers of vinegars, condiments, and sauces in the United States, Mizkan America maintains 12 manufacturing facilities that serve the retail, foodservice, specialty‑Asian and food‑ingredient trade channels. We are committed to following our two core principles: continuously challenging the status quo and delivering only the finest products for our customers. Our leadership seeks out, embraces, and implements ideas for improvement from all of its employees. Transparency and accountability are two key factors that drive our company’s overall management approach.
Position Summary The IT Service Desk Specialist is a technology professional who focuses on helping customers by delivering excellent technical support to users throughout the organization. Acting as the first point of contact for IT incidents, service requests, and access problems, this position also plays a role in enhancing service desk procedures and improving the overall user experience.
An ideal candidate should have strong skills in technical troubleshooting, clear communication abilities, and a history of effectively supporting enterprise and manufacturing IT environments with little supervision.
Essential Functions
Provide Tier 1 and 2 support for hardware, software, network, and applications.
Diagnose and resolve issues with Windows, Microsoft 365, VPN, printers, mobile devices, and business apps.
Manage ticketing system, prioritizing tasks based on urgency.
Escalate complex problems to appropriate teams and ensure follow‑up.
Meet SLAs and document all incidents accurately.
Manage user accounts and access in Entra, Microsoft 365, and enterprise systems.
Support onboarding, offboarding, and transfers, including hardware and access setup.
Handle workstation deployment, imaging, and repairs.
Track Service Desk inventory and document assets and systems.
Maintain knowledge base articles, SOPs and troubleshooting guides.
Recommend process or documentation improvements for recurring issues.
Participate in service desk initiatives for efficiency and customer satisfaction.
Deliver courteous technical support to users of all skill levels.
Clearly explain technical issues in simple terms.
Keep users updated and manage expectations throughout the support process.Adhere to IT security policies and best practices.
Assist with MFA, phishing, endpoint security, and other security requests.
Support compliance and audits as required.
Key Skills/Competencies
Enterprise environment support experience
Skilled in Microsoft products, Windows 11, Office 365
Microsoft Intune end user management experience preferred
Proficient with remote and hybrid support tools
Customer‑focused approach
Detail‑oriented
Accountable and takes ownership
Completes tasks urgently and accurately
Committed to continuous improvement
Works independently and with teams
Strong organizational and time management skills
Knowledge of networking principles
Education / Experience / Qualifications / Certifications
Possession of an associate or bachelor’s degree in an IT‑related discipline, or 3–5 years of relevant professional experience in a comparable position.
Background supporting enterprise businesses and manufacturing environments.
ITIL Foundation certification or demonstrable knowledge of ITIL best practices.
Additional relevant certifications (such as CompTIA A+, Network+, or Microsoft certifications).
Physical Requirements And Work Conditions
Provide support outside business hours when required and participate in on‑call rotation.
Ability to lift up to 50 lbs.
Availability for travel assignments.
Compensation & Benefits The annual base salary for this position ranges from $58,000.00 to $80,000.00.
Compensation is based on a number of factors including market location and may vary depending on job‑related knowledge, skills and experience. Short‑Term Incentive and other forms of compensation may also be provided as part of a total compensation package. A full range of medical, dental, vision, 401(k) plus up‑to‑four percent (4%) match, profit sharing, wellness program, paid parental leave, long‑term‑care insurance, critical accident insurance, short‑ and long‑term disability and education assistance are also available.
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Position Summary The IT Service Desk Specialist is a technology professional who focuses on helping customers by delivering excellent technical support to users throughout the organization. Acting as the first point of contact for IT incidents, service requests, and access problems, this position also plays a role in enhancing service desk procedures and improving the overall user experience.
An ideal candidate should have strong skills in technical troubleshooting, clear communication abilities, and a history of effectively supporting enterprise and manufacturing IT environments with little supervision.
Essential Functions
Provide Tier 1 and 2 support for hardware, software, network, and applications.
Diagnose and resolve issues with Windows, Microsoft 365, VPN, printers, mobile devices, and business apps.
Manage ticketing system, prioritizing tasks based on urgency.
Escalate complex problems to appropriate teams and ensure follow‑up.
Meet SLAs and document all incidents accurately.
Manage user accounts and access in Entra, Microsoft 365, and enterprise systems.
Support onboarding, offboarding, and transfers, including hardware and access setup.
Handle workstation deployment, imaging, and repairs.
Track Service Desk inventory and document assets and systems.
Maintain knowledge base articles, SOPs and troubleshooting guides.
Recommend process or documentation improvements for recurring issues.
Participate in service desk initiatives for efficiency and customer satisfaction.
Deliver courteous technical support to users of all skill levels.
Clearly explain technical issues in simple terms.
Keep users updated and manage expectations throughout the support process.Adhere to IT security policies and best practices.
Assist with MFA, phishing, endpoint security, and other security requests.
Support compliance and audits as required.
Key Skills/Competencies
Enterprise environment support experience
Skilled in Microsoft products, Windows 11, Office 365
Microsoft Intune end user management experience preferred
Proficient with remote and hybrid support tools
Customer‑focused approach
Detail‑oriented
Accountable and takes ownership
Completes tasks urgently and accurately
Committed to continuous improvement
Works independently and with teams
Strong organizational and time management skills
Knowledge of networking principles
Education / Experience / Qualifications / Certifications
Possession of an associate or bachelor’s degree in an IT‑related discipline, or 3–5 years of relevant professional experience in a comparable position.
Background supporting enterprise businesses and manufacturing environments.
ITIL Foundation certification or demonstrable knowledge of ITIL best practices.
Additional relevant certifications (such as CompTIA A+, Network+, or Microsoft certifications).
Physical Requirements And Work Conditions
Provide support outside business hours when required and participate in on‑call rotation.
Ability to lift up to 50 lbs.
Availability for travel assignments.
Compensation & Benefits The annual base salary for this position ranges from $58,000.00 to $80,000.00.
Compensation is based on a number of factors including market location and may vary depending on job‑related knowledge, skills and experience. Short‑Term Incentive and other forms of compensation may also be provided as part of a total compensation package. A full range of medical, dental, vision, 401(k) plus up‑to‑four percent (4%) match, profit sharing, wellness program, paid parental leave, long‑term‑care insurance, critical accident insurance, short‑ and long‑term disability and education assistance are also available.
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