Relationship Associate II- Private Banking
Broadway Bank, San Antonio, TX, United States
Position: Relationship Associate II- Private Banking | Division: Private Banking
Work Days: Monday - Friday
Hours of Operation: 8:00am -5:00pm
Why Broadway Bank: We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Position Overview: The Relationship Associate II - Private Banking provides administrative and financial support to designated Private Bankers in a high-volume, deadline-driven environment. Responsibilities include opening deposit products, preparing loan origination documentation, servicing existing depository products, and processing client account requests. This role supports Business Bankers in all aspects of customer service as needed, offering exceptional personal service and expertise to high net-worth individuals, commercial clients, and their related entities. Acting as the key point of contact between the client and all areas of the bank, the Relationship Associate II ensures a positive customer experience through timely follow-up and resolution of issues. Additionally, this role fosters Broadway Bank's culture by collaborating with bank partners and developing positive relationships across the organization. The Relationship Associate II explores efficiencies with existing technology to improve bank processes and embraces advancements in banking technology and internal applications.
Essential Functions:
Opens depository accounts for high-net-worth clients, commercial clients, and related entities, ensuring all documents are accurate and ready for client acceptance.
Conducts effective Know Your Customer (KYC) screening of prospective and existing clients, reviewing due diligence documentation and adhering to risk guidelines for client onboarding.
Resolves risk exceptions, including red flags, outstanding documentation, and missing signatures, in a timely manner.
Coordinates and expedites the delivery of new account documentation using the bank's electronic signature and secure portal systems as needed.
Provides fraud assistance to clients by closing/reopening accounts identified with fraud/suspicious activity, monitoring transactional activity, processing paperwork for disputes, and redirecting credits/debits for funding.
Assists with client account-related requests such as wire transfers, funds transfer, stop payments, inquiries about bank deposit and loan products, ATM and debit card usage, inquiries on account transactions, and questions on funds availability.
Collaborates with bank partners and departments on service issues affecting the client experience, providing a timely and professional approach to client support.
Coordinates with Private Bankers to monitor and manage overdrafts.
Ensures depository compliance with regulations, bank policies, and procedures, being accountable for errors leading to compliance, regulatory, and audit concerns.
Coordinates the origination, modification, and renewal of consumer and commercial loans and lines of credit, including preparing loan worksheets and presentations, managing the collection of confidential client financial information, and ordering necessary documents.
Enters consumer and business loan application information into the lending software, ensuring loan documentation is accurate and ready for client acceptance.
Conducts loan closings and expedites loan documentation using the bank's electronic signature and secure portal systems as needed.
Scans supporting and financial documentation into the imaging system.
Monitors and clears upcoming loan maturities, delinquent accounts, and exceptions (collateral and financial).
Ensures lending compliance with regulations, bank policies, and procedures.
Handles a high volume of phone calls and interacts with high-net-worth clientele professionally and effectively.
Processes client deposits, loan payments/payoffs, loan advances, and check orders.
Performs general office functions such as greeting clients for scheduled meetings, filing, making copies, and sorting mail.
Assists Private Bankers with maintaining and updating information in Enact (CRM), including creating profiles, updating client information, creating and tracking appointments, and sending referrals to other business partners.
Schedules appointments for Private Bankers as needed and may serve as a Notary.
Prepares monthly expense reports for Private Bankers as needed.
Contributes to the overall delivery of quality client experience and participates in the ongoing development and improvement of the bank's processes.
Offers support to the Relationship Associate Officer as needed, including providing executive administrative support to the Private Banking and Business Banking Line of Business Managers.
Collects, assembles, and distributes various monthly reports, ensuring reports are available for specific meetings as required by utilizing appropriate systems.
Assists with bankers' scorecards and division reports by generating sales reports, pipeline reports, production reports, etc., for review by Line of Business management.
Participates in continuous process improvement initiatives, representing Private and Business Banking as a process improvement champion by consistently monitoring processes and identifying gaps.
Updates the Enhanced Due Diligence files under Private Banking's Customer Identification Program (CIP).
Tests system upgrades affecting Private and Business Banking (e.g., Aperio/CRM/CRIF, etc.) and reports issues to the task force.
This position may require travel within the Bank's geographic area.
Experience & Education:
5+ years of administrative experience in a financial institution covering a variety of duties, including contact with high net-worth clients.
High School diploma or equivalent.
Skills & Qualifications:
Ability to maintain high service standards, prioritize, and multi-task despite pressing deadlines.
Ability to maintain client satisfaction and generate positive client relationships.
Demonstrated dependability and comfort with working in a high-paced environment.
Strong communication and collaboration skills.
Excellent judgment skills and resourcefulness.
Strong proficiency using Microsoft Office products.
Experience with bank core systems, and imaging systems for research.
Other Requirements:
Register and maintain registry as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
Meet and maintain financial responsibility, character and general fitness standards along with all other established requirements for an individual Loan Originator (LO) in accordance with Regulation Z.
Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
Occasional overtime or extended hours may be required.
We're a culture that offers resources to benefit your overall health and well-being:
Career Development and Mentorship Programs
Generous paid time off, minimum 4 weeks
Employee recognition, awards, and events
Free vision insurance
Retirement matching
Tuition reimbursement
This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Broadway Bank is proud to be an Equal Opportunity Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Member FDIC
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Work Days: Monday - Friday
Hours of Operation: 8:00am -5:00pm
Why Broadway Bank: We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Position Overview: The Relationship Associate II - Private Banking provides administrative and financial support to designated Private Bankers in a high-volume, deadline-driven environment. Responsibilities include opening deposit products, preparing loan origination documentation, servicing existing depository products, and processing client account requests. This role supports Business Bankers in all aspects of customer service as needed, offering exceptional personal service and expertise to high net-worth individuals, commercial clients, and their related entities. Acting as the key point of contact between the client and all areas of the bank, the Relationship Associate II ensures a positive customer experience through timely follow-up and resolution of issues. Additionally, this role fosters Broadway Bank's culture by collaborating with bank partners and developing positive relationships across the organization. The Relationship Associate II explores efficiencies with existing technology to improve bank processes and embraces advancements in banking technology and internal applications.
Essential Functions:
Opens depository accounts for high-net-worth clients, commercial clients, and related entities, ensuring all documents are accurate and ready for client acceptance.
Conducts effective Know Your Customer (KYC) screening of prospective and existing clients, reviewing due diligence documentation and adhering to risk guidelines for client onboarding.
Resolves risk exceptions, including red flags, outstanding documentation, and missing signatures, in a timely manner.
Coordinates and expedites the delivery of new account documentation using the bank's electronic signature and secure portal systems as needed.
Provides fraud assistance to clients by closing/reopening accounts identified with fraud/suspicious activity, monitoring transactional activity, processing paperwork for disputes, and redirecting credits/debits for funding.
Assists with client account-related requests such as wire transfers, funds transfer, stop payments, inquiries about bank deposit and loan products, ATM and debit card usage, inquiries on account transactions, and questions on funds availability.
Collaborates with bank partners and departments on service issues affecting the client experience, providing a timely and professional approach to client support.
Coordinates with Private Bankers to monitor and manage overdrafts.
Ensures depository compliance with regulations, bank policies, and procedures, being accountable for errors leading to compliance, regulatory, and audit concerns.
Coordinates the origination, modification, and renewal of consumer and commercial loans and lines of credit, including preparing loan worksheets and presentations, managing the collection of confidential client financial information, and ordering necessary documents.
Enters consumer and business loan application information into the lending software, ensuring loan documentation is accurate and ready for client acceptance.
Conducts loan closings and expedites loan documentation using the bank's electronic signature and secure portal systems as needed.
Scans supporting and financial documentation into the imaging system.
Monitors and clears upcoming loan maturities, delinquent accounts, and exceptions (collateral and financial).
Ensures lending compliance with regulations, bank policies, and procedures.
Handles a high volume of phone calls and interacts with high-net-worth clientele professionally and effectively.
Processes client deposits, loan payments/payoffs, loan advances, and check orders.
Performs general office functions such as greeting clients for scheduled meetings, filing, making copies, and sorting mail.
Assists Private Bankers with maintaining and updating information in Enact (CRM), including creating profiles, updating client information, creating and tracking appointments, and sending referrals to other business partners.
Schedules appointments for Private Bankers as needed and may serve as a Notary.
Prepares monthly expense reports for Private Bankers as needed.
Contributes to the overall delivery of quality client experience and participates in the ongoing development and improvement of the bank's processes.
Offers support to the Relationship Associate Officer as needed, including providing executive administrative support to the Private Banking and Business Banking Line of Business Managers.
Collects, assembles, and distributes various monthly reports, ensuring reports are available for specific meetings as required by utilizing appropriate systems.
Assists with bankers' scorecards and division reports by generating sales reports, pipeline reports, production reports, etc., for review by Line of Business management.
Participates in continuous process improvement initiatives, representing Private and Business Banking as a process improvement champion by consistently monitoring processes and identifying gaps.
Updates the Enhanced Due Diligence files under Private Banking's Customer Identification Program (CIP).
Tests system upgrades affecting Private and Business Banking (e.g., Aperio/CRM/CRIF, etc.) and reports issues to the task force.
This position may require travel within the Bank's geographic area.
Experience & Education:
5+ years of administrative experience in a financial institution covering a variety of duties, including contact with high net-worth clients.
High School diploma or equivalent.
Skills & Qualifications:
Ability to maintain high service standards, prioritize, and multi-task despite pressing deadlines.
Ability to maintain client satisfaction and generate positive client relationships.
Demonstrated dependability and comfort with working in a high-paced environment.
Strong communication and collaboration skills.
Excellent judgment skills and resourcefulness.
Strong proficiency using Microsoft Office products.
Experience with bank core systems, and imaging systems for research.
Other Requirements:
Register and maintain registry as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
Meet and maintain financial responsibility, character and general fitness standards along with all other established requirements for an individual Loan Originator (LO) in accordance with Regulation Z.
Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
Occasional overtime or extended hours may be required.
We're a culture that offers resources to benefit your overall health and well-being:
Career Development and Mentorship Programs
Generous paid time off, minimum 4 weeks
Employee recognition, awards, and events
Free vision insurance
Retirement matching
Tuition reimbursement
This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Broadway Bank is proud to be an Equal Opportunity Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Member FDIC
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