Customer Service Representative
Byram Healthcare, Downers Grove, IL, United States
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and an presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated hourly range for this position is $20.00.
Summary The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Core Responsibilities
Review and process orders via fax and electronic platforms
Make outbound calls to patients and referrals as needed
Utilize tools and resources to assist in order entry
Use full product knowledge of Byram therapies to service patients
Communicate effectively with patients, teammates, healthcare professionals, and sales team
Consistently meet required Key Performance Indicators (KPIs)
Perform other duties as required
Qualifying Experience
High School Diploma or equivalent required
1-2 years of customer service experience required
Call center experience preferred
Excellent written and verbal communication skills
Proficient with MS Office and ability to navigate multiple platforms
Ability to learn our brand products and therapies
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient experience
Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our Benefits Program Includes
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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Summary The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Core Responsibilities
Review and process orders via fax and electronic platforms
Make outbound calls to patients and referrals as needed
Utilize tools and resources to assist in order entry
Use full product knowledge of Byram therapies to service patients
Communicate effectively with patients, teammates, healthcare professionals, and sales team
Consistently meet required Key Performance Indicators (KPIs)
Perform other duties as required
Qualifying Experience
High School Diploma or equivalent required
1-2 years of customer service experience required
Call center experience preferred
Excellent written and verbal communication skills
Proficient with MS Office and ability to navigate multiple platforms
Ability to learn our brand products and therapies
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient experience
Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our Benefits Program Includes
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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