Consumer Loan Servicing Specialist II New 2355 W Pinnacle Peak Rd, Phoenix, AZ 8
OneAZ Credit Union, Phoenix, AZ, United States
2355 W Pinnacle Peak Rd, Phoenix, AZ 85027
Responsibilities
Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications.
Supports internal phone queue for associates with questions regarding loan maintenance and post funding questions. Clarifies procedures and guidelines. Provides guidance with common consumer loan scenarios.
Supports external phone queue for members calling for assistance with their consumer loans. Establishes a positive rapport and provides exceptional service that aligns with Credit Union values.
Supports an active help desk with loan servicing requests from Credit Union associates.
Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Tracks title releases and follows up on delays with Credit Union associates, members, dealers and third‑party financial institutions.
Processes out of state title and registration transfer requests for relocated members.
Completes loan payoffs and title/lien releases on collateralized loans.
Receives and verifies insurance submissions and assists in collateral protection insurance (CPI) premium billings and refunds.
Assists members with total loss claims and insurance letters of guarantee.
Files GAP, VSA and debt cancellation claims and cancellations.
Supports the Collections department with loan modifications and insurance claims.
Reviews department reports for completion of loan maintenance processes.
Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes.
Qualifications
High school diploma or GED required.
Associate’s degree or completion of specialized consumer lending courses preferred.
3 to 5 years of similar or related experience loan servicing experience with loan insurance product claims, consumer auto loan title processing and consumer loan maintenance preferred.
1 to 3 years of similar or related experience in banking or customer service required.
Ability to focus with strong attention to detail. (Medium proficiency)
Reliability, punctual, ability to work independently. (Medium proficiency)
Compensation & Benefits
Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
Target hiring range $18.90 / hr - $23.60 / hr (Depending on experience and prior to any incentives this position is eligible for).
Equal Employment Opportunity Statement Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.
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Responsibilities
Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications.
Supports internal phone queue for associates with questions regarding loan maintenance and post funding questions. Clarifies procedures and guidelines. Provides guidance with common consumer loan scenarios.
Supports external phone queue for members calling for assistance with their consumer loans. Establishes a positive rapport and provides exceptional service that aligns with Credit Union values.
Supports an active help desk with loan servicing requests from Credit Union associates.
Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Tracks title releases and follows up on delays with Credit Union associates, members, dealers and third‑party financial institutions.
Processes out of state title and registration transfer requests for relocated members.
Completes loan payoffs and title/lien releases on collateralized loans.
Receives and verifies insurance submissions and assists in collateral protection insurance (CPI) premium billings and refunds.
Assists members with total loss claims and insurance letters of guarantee.
Files GAP, VSA and debt cancellation claims and cancellations.
Supports the Collections department with loan modifications and insurance claims.
Reviews department reports for completion of loan maintenance processes.
Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes.
Qualifications
High school diploma or GED required.
Associate’s degree or completion of specialized consumer lending courses preferred.
3 to 5 years of similar or related experience loan servicing experience with loan insurance product claims, consumer auto loan title processing and consumer loan maintenance preferred.
1 to 3 years of similar or related experience in banking or customer service required.
Ability to focus with strong attention to detail. (Medium proficiency)
Reliability, punctual, ability to work independently. (Medium proficiency)
Compensation & Benefits
Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
Target hiring range $18.90 / hr - $23.60 / hr (Depending on experience and prior to any incentives this position is eligible for).
Equal Employment Opportunity Statement Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.
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