Account Manager I

Summary Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time. Div. 9 - Hickory, NC Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time. Essential Duties and Responsibilities Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience. Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems. Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs. Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed. Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers. Follow up on completed inspections to confirm satisfaction and identify additional service opportunities. Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters. Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery. Education And/or Experience Associate or Bachelor’s degree in Business, Communications, or a related field preferred; 1–3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus. Computer Skills Microsoft Office, Word and Excel. Physical Demands Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Benefits Medical Dental Vision Flexible Spending Accounts Voluntary Life Insurance Short-term & Long-term Disability Paid Time Off Paid Holidays 401(K) with Company Match Employee Assistance Program Employee Relief Fund Supplemental Insurance including Critical Illness, Hospitalization & Accident #J-18808-Ljbffr