Employee Benefits Account Manager

Employee Benefits Account Manager Position Description The Florida Sheriffs Employee Benefits Trust is seeking a motivated, service‑oriented professional to join our team as an Employee Benefits Account Manager. This mid‑level position plays a critical role in supporting our member agencies by serving as their primary day‑to‑day point of contact for employee benefits services. The Employee Benefits Account Manager is responsible for building strong member relationships, ensuring high levels of satisfaction, and delivering exceptional customer service. This role provides consultative support, marketing assistance, and analytical insight to help members achieve their benefits objectives, while also advocating for member needs internally to ensure service quality and continuous improvement. This position reports directly to the Director of Employee Benefits Services. Duties and Responsibilities Serve as the primary day‑to‑day contact for members, carriers, and internal teams, ensuring clear communication and timely resolution of issues. Manage renewal activities, including data collection. Collaborate with account executive and technology teams on renewals, open enrollment, onboarding, and implementation timelines. Prepare and deliver meeting materials and benefit communications. Support enrollment, billing, compliance (HIPAA, ERISA, Section 125, PPACA), and data accuracy. Performs other duties as assigned. Qualifications 3–5 years of experience in employee benefits account management, consulting, or service within an agency, insurance carrier, PEO, or similar organization Proven experience servicing and renewing employer groups ranging from 50+ employees Active Florida 2‑15 Life and Health Insurance License Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint Strong verbal and written communication skills Valid driver’s license and ability to travel as required Preferences Bachelor’s Degree Experience with Benefits Administration Platforms Thorough knowledge of Affordable Care Act, SPD, Medicare Part D, HIPAA, and other compliance areas Good understanding of alternate funding arrangements including full and partially insured, minimum premium, self‑insured, etc. Other On‑Site position located in Tallahassee, FL; remote work is not available. This position requires successful completion of a background investigation prior to employment. Salary/Benefits Compensation for this position is based on the selected candidate’s qualifications and experience. FSRMF/FSEBT provides a comprehensive benefits package to full‑time employees, including medical, dental, vision, life insurance, disability coverage, retirement benefits, flexible spending accounts, educational assistance, and other offerings. #J-18808-Ljbffr