SWS CALL CENTER REPRESENTATIVE ( SWS Account Reprresentative III) - Range 11 / A
Government Jobs, Anchorage, AK, United States
Job Information
Open to the general public and any current Municipality of Anchorage employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. Department: Solid Waste Services Hours of Work: Monday to Saturday, hours vary Location: 1208 East 56th Avenue / 15500 E Eagle River Loop Road / Ruane Rd, off Alyeska Highway, Girdwood AK Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps. Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40. To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances. Example of Duties
Under minimal supervision, interface with customers as the divisions first point of contact at disposal sites and in customer service administrative areas and call center. Proficient and cross-trained to perform all duties within both the scale house and cash booth, customer call center, and code enforcement duties relating specifically to the collecting and disposal of solid waste within the Municipality of Anchorage. Possess well-rounded knowledge of municipal ordinances and codes, department polices, cash handling policies, services, rates, fees, fines and payment options. Ability to screen disposal loads for acceptable content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or asses and process fees according to current ordinance(s). Other duties as assigned. Account Representative III is the multi-skilled, advanced level of this class series in which incumbents are cross trained to work in all the customer service units in the Administration Building and at the four disposal sites. Incumbents at this level may train employees in the I and II levels of this class series. Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent and three (3) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative II level with the Municipality, or equivalent elsewhere. Ability to 10 key at a net speed of 100 KSPM. All applicants must possess and/or obtain: A satisfactory background check which includes criminal, education, and employment history at time of hire. Valid State of Alaska Driver's License with satisfactory driving record at time of hire. 10 key at a net speed of 100 KPSM Certificate Additional Important Information
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment. If selected for hire, appointment in this position will be conditional based upon the submission of a copy of the applicant's Alaska driver's license and a current copy of his/her Department of Motor Vehicles' driving record, including a driving record from previous states if the Alaskan driver's license was first issued within one year prior to application, documenting an acceptable driving history. Military Service Interview Preference: Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration. Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration. The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion. Application Process: Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Note: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627. For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday through Friday 8:00 a.m. to 5:00 p.m., Alaska Standard Time. The MOA is an EO and AA employer and complies with Title I of the ADA. For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571.
Open to the general public and any current Municipality of Anchorage employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. Department: Solid Waste Services Hours of Work: Monday to Saturday, hours vary Location: 1208 East 56th Avenue / 15500 E Eagle River Loop Road / Ruane Rd, off Alyeska Highway, Girdwood AK Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps. Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40. To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances. Example of Duties
Under minimal supervision, interface with customers as the divisions first point of contact at disposal sites and in customer service administrative areas and call center. Proficient and cross-trained to perform all duties within both the scale house and cash booth, customer call center, and code enforcement duties relating specifically to the collecting and disposal of solid waste within the Municipality of Anchorage. Possess well-rounded knowledge of municipal ordinances and codes, department polices, cash handling policies, services, rates, fees, fines and payment options. Ability to screen disposal loads for acceptable content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or asses and process fees according to current ordinance(s). Other duties as assigned. Account Representative III is the multi-skilled, advanced level of this class series in which incumbents are cross trained to work in all the customer service units in the Administration Building and at the four disposal sites. Incumbents at this level may train employees in the I and II levels of this class series. Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent and three (3) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative II level with the Municipality, or equivalent elsewhere. Ability to 10 key at a net speed of 100 KSPM. All applicants must possess and/or obtain: A satisfactory background check which includes criminal, education, and employment history at time of hire. Valid State of Alaska Driver's License with satisfactory driving record at time of hire. 10 key at a net speed of 100 KPSM Certificate Additional Important Information
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment. If selected for hire, appointment in this position will be conditional based upon the submission of a copy of the applicant's Alaska driver's license and a current copy of his/her Department of Motor Vehicles' driving record, including a driving record from previous states if the Alaskan driver's license was first issued within one year prior to application, documenting an acceptable driving history. Military Service Interview Preference: Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration. Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration. The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion. Application Process: Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Note: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627. For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday through Friday 8:00 a.m. to 5:00 p.m., Alaska Standard Time. The MOA is an EO and AA employer and complies with Title I of the ADA. For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571.