Membership Services Representative
American Medical Response, West Plains, MO, United States
Membership Services Representative
The Membership Services Representative plays a vital role in supporting our members by activating new memberships, reinstating inactive members, and delivering exceptional customer service from our West Plains office. This position is ideal for someone who enjoys helping others, values teamwork, and wants stable, in-office work with opportunities to earn bonus commissions. AirMedCare Network (AMCN) is part of Global Medical Response (GMR)
the largest medical transportation company in the world. AMCN delivers compassionate, quality medical care, primarily in the areas of emergency and patient relocation services in the United States. We offer unique membership programs including emergent air, Fly-U-Home, and ground ambulance services that provide peace of mind to families and communities across rural Missouri and the Ozarks region. Responsibilities: Researches and resolves member questions or concerns to ensure a positive experience and high satisfaction Processes new membership applications and reinstatements Updates and maintains accurate member information in internal databases Consistently delivers friendly, professional, and compassionate customer service Contributes to a collaborative team environment to meet or exceed service, production, and quality goals Meets and exceeds daily, weekly, and monthly performance expectations Processes member payments and completes daily balancing tasks as required Qualifications: High school diploma or GED equivalent Minimum 1 year of customer service experience (call center, office, retail, or hospitality experience welcomed) Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with general office equipment (multi-line phones, copiers, fax machines, etc.) Ability to work onsite in West Plains, MO and maintain regular attendance Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here, you'll embark on meaningful work that directly supports individuals and families during critical moments. Learn how our values are at the core of our services and vital to how we approach care, and explore our comprehensive benefit options. EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Hourly Rate: $17.00 Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
The Membership Services Representative plays a vital role in supporting our members by activating new memberships, reinstating inactive members, and delivering exceptional customer service from our West Plains office. This position is ideal for someone who enjoys helping others, values teamwork, and wants stable, in-office work with opportunities to earn bonus commissions. AirMedCare Network (AMCN) is part of Global Medical Response (GMR)
the largest medical transportation company in the world. AMCN delivers compassionate, quality medical care, primarily in the areas of emergency and patient relocation services in the United States. We offer unique membership programs including emergent air, Fly-U-Home, and ground ambulance services that provide peace of mind to families and communities across rural Missouri and the Ozarks region. Responsibilities: Researches and resolves member questions or concerns to ensure a positive experience and high satisfaction Processes new membership applications and reinstatements Updates and maintains accurate member information in internal databases Consistently delivers friendly, professional, and compassionate customer service Contributes to a collaborative team environment to meet or exceed service, production, and quality goals Meets and exceeds daily, weekly, and monthly performance expectations Processes member payments and completes daily balancing tasks as required Qualifications: High school diploma or GED equivalent Minimum 1 year of customer service experience (call center, office, retail, or hospitality experience welcomed) Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with general office equipment (multi-line phones, copiers, fax machines, etc.) Ability to work onsite in West Plains, MO and maintain regular attendance Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here, you'll embark on meaningful work that directly supports individuals and families during critical moments. Learn how our values are at the core of our services and vital to how we approach care, and explore our comprehensive benefit options. EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Hourly Rate: $17.00 Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.