311 Action Center Customer Service Representative
Government Jobs, Savannah, GA, United States
Customer Service Representative
The City of Savannah 311 Action Center seeks two (2) highly qualified Customer Service Representatives who are customer-service focused and industrious. Our ideal candidates are efficient, dynamic, and cooperative individuals who can perform well while juggling multiple tasks with little to no direct supervision. The ideal candidate will perform a variety of clerical duties to help keep the office running smoothly. If you are ready to take the next step, come envision your career with us! As our new 311 Customer Service Representative, you will perform clerical and customer service support for department operations. We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance and 11 paid holidays! Women, Minorities, and Veterans Are Encouraged to Apply! Ests buscando una carrera con propsito? El Centro de Accin 311 de la Ciudad de Savannah busca dos (2) Representantes de Servicio al Cliente altamente calificados (uno Bilinge) que estn enfocados en el servicio al cliente y sean industriosos. Nuestros candidatos ideales son individuos eficientes, dinmicos y cooperativos que puedan desempearse bien mientras manejan mltiples tareas con poca o ninguna supervisin directa. El candidato ideal realizar una variedad de tareas administrativas para ayudar a que la oficina funcione sin problemas. Si ests listo para dar el siguiente paso, visualiza tu carrera con nosotros! Como nuestro nuevo Representante de Servicio al Cliente 311, brindars apoyo administrativo y de atencin al cliente para las operaciones del departamento. Essential Job Functions
Receives incoming calls from city personnel and the general public; generates service requests; provides information and assistance. Processes voice mail messages, email requests, and after-hours requests. Communicate directly with customers, managers and staff to research and resolve difficult concerns. Serve as the first point of contact to citizens to access their local government. Performs other related duties as assigned. Minimum Qualifications
High School diploma or GED equivalent plus two (2) years of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience. Additional Requirements Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment. Work Location: 2 E Bay St. Work Hours: 8 am -5 pm during the six (6) month probationary period. After the six (6) month probationary period has been completed, the regular hours will be 9 am - 6 pm, Monday - Friday, including some weekends. Requisitos adicionales: Investigacin de antecedentes, que incluye prueba de deteccin de drogas supervisada, examen mdico posterior a la oferta/previo al empleo; y verificacin de educacin, certificaciones y licencias requeridas antes del inicio del empleo. Additional Information
Knowledge of the principles and practices of governmental accounting. Knowledge of municipal auditing principles and practices. Knowledge of City budgetary policies. Knowledge of relevant local, state, and federal regulations. Skill in developing short- and long-range plans. Skill in establishing priorities and organizing work. Skill in creating computerized spreadsheets. Skill in the completion of complex financial audits. Skill in public and interpersonal relations. Skill in oral and written communication.
The City of Savannah 311 Action Center seeks two (2) highly qualified Customer Service Representatives who are customer-service focused and industrious. Our ideal candidates are efficient, dynamic, and cooperative individuals who can perform well while juggling multiple tasks with little to no direct supervision. The ideal candidate will perform a variety of clerical duties to help keep the office running smoothly. If you are ready to take the next step, come envision your career with us! As our new 311 Customer Service Representative, you will perform clerical and customer service support for department operations. We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance and 11 paid holidays! Women, Minorities, and Veterans Are Encouraged to Apply! Ests buscando una carrera con propsito? El Centro de Accin 311 de la Ciudad de Savannah busca dos (2) Representantes de Servicio al Cliente altamente calificados (uno Bilinge) que estn enfocados en el servicio al cliente y sean industriosos. Nuestros candidatos ideales son individuos eficientes, dinmicos y cooperativos que puedan desempearse bien mientras manejan mltiples tareas con poca o ninguna supervisin directa. El candidato ideal realizar una variedad de tareas administrativas para ayudar a que la oficina funcione sin problemas. Si ests listo para dar el siguiente paso, visualiza tu carrera con nosotros! Como nuestro nuevo Representante de Servicio al Cliente 311, brindars apoyo administrativo y de atencin al cliente para las operaciones del departamento. Essential Job Functions
Receives incoming calls from city personnel and the general public; generates service requests; provides information and assistance. Processes voice mail messages, email requests, and after-hours requests. Communicate directly with customers, managers and staff to research and resolve difficult concerns. Serve as the first point of contact to citizens to access their local government. Performs other related duties as assigned. Minimum Qualifications
High School diploma or GED equivalent plus two (2) years of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience. Additional Requirements Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment. Work Location: 2 E Bay St. Work Hours: 8 am -5 pm during the six (6) month probationary period. After the six (6) month probationary period has been completed, the regular hours will be 9 am - 6 pm, Monday - Friday, including some weekends. Requisitos adicionales: Investigacin de antecedentes, que incluye prueba de deteccin de drogas supervisada, examen mdico posterior a la oferta/previo al empleo; y verificacin de educacin, certificaciones y licencias requeridas antes del inicio del empleo. Additional Information
Knowledge of the principles and practices of governmental accounting. Knowledge of municipal auditing principles and practices. Knowledge of City budgetary policies. Knowledge of relevant local, state, and federal regulations. Skill in developing short- and long-range plans. Skill in establishing priorities and organizing work. Skill in creating computerized spreadsheets. Skill in the completion of complex financial audits. Skill in public and interpersonal relations. Skill in oral and written communication.