Call Center Representative / Outbound Appointment Setter
Bath & Cabinet Experts, Columbus, OH, United States
About the Role
At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers
best in industry service
and a
best-in-class employee experience , this opportunity is for you! The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. This full-time remote position offers flexible scheduling with weekend availability required.
Candidates must be available to work during Eastern Standard Time hours and must have previous home improvement experience in a call center setting.
Job Duties & Responsibilities
Engage with prospective clients to set appointments for the sales team
Act as a subject matter expert and communicate the value of company products and services to educate prospective clients
Handle a high volume of inbound/outbound calls and meet performance goals for converting calls to appointments
Follow the designated sales process for appointment setting, including confirming full and accurate client information
Ensure all activity and information is accurately logged in CRM
Provide a high level of customer service to ensure each prospective client has a positive experience with Bath & Cabinet Experts
Skills & Qualifications
Prior experience in a multi-product sales environment preferred
Background in home improvement inside sales strongly desired
High School diploma or equivalent required
1+ year of call center experience required
Experience with Lead Perfection CRM a plus
Must be able to work independently in a fast-paced environment
Excellent phone and communication skills
Energetic and positive attitude
Task oriented and driven to meet and exceed goals
Must have previous home improvement experience in a call center setting
Candidates must be available to work during Eastern Standard Time hours
Weekend availability required
Benefits
Full-time W2 employment with competitive pay and several bonus opportunities
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
Paid Time Off including paid holidays and your birthday off!
Flexible remote schedule with weekend availability
Ongoing training to grow your skills
Work in a supportive, award-winning company that values people and performance
#J-18808-Ljbffr
best in industry service
and a
best-in-class employee experience , this opportunity is for you! The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. This full-time remote position offers flexible scheduling with weekend availability required.
Candidates must be available to work during Eastern Standard Time hours and must have previous home improvement experience in a call center setting.
Job Duties & Responsibilities
Engage with prospective clients to set appointments for the sales team
Act as a subject matter expert and communicate the value of company products and services to educate prospective clients
Handle a high volume of inbound/outbound calls and meet performance goals for converting calls to appointments
Follow the designated sales process for appointment setting, including confirming full and accurate client information
Ensure all activity and information is accurately logged in CRM
Provide a high level of customer service to ensure each prospective client has a positive experience with Bath & Cabinet Experts
Skills & Qualifications
Prior experience in a multi-product sales environment preferred
Background in home improvement inside sales strongly desired
High School diploma or equivalent required
1+ year of call center experience required
Experience with Lead Perfection CRM a plus
Must be able to work independently in a fast-paced environment
Excellent phone and communication skills
Energetic and positive attitude
Task oriented and driven to meet and exceed goals
Must have previous home improvement experience in a call center setting
Candidates must be available to work during Eastern Standard Time hours
Weekend availability required
Benefits
Full-time W2 employment with competitive pay and several bonus opportunities
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
Paid Time Off including paid holidays and your birthday off!
Flexible remote schedule with weekend availability
Ongoing training to grow your skills
Work in a supportive, award-winning company that values people and performance
#J-18808-Ljbffr