Leasing and Occupancy Specialist I (Southstead Apartments)
WinnCompanies, Lubbock, TX, United States
WinnCompanies is looking for a
Leasing and Occupancy Specialist I
to join our team at
Southstead Apartments , a 244-unit Low Income Housing Tax Credit and Project Based Section 8 housing community located in
Lubbuck, TX .
The pay range for this role is $14.00-$16.00 per hour. The selected candidate will also adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM CST.
Responsibilities
Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and follow up on prospects leads.
Prepare lease documentation applicable to program types, complete move‑in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to residents as applicable.
Review, prioritize, and distribute resident service requests as required; may assist with the planning and facilitation of property events or programs required by the mixed‑income program guidelines.
Assist on‑site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional, or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real‑estate brokers to generate new business or maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may impact the property.
Maintain knowledge and understanding of current and submarkets; including competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission to the appropriate person or third‑party vendor for review and approval during the application or recertification process.
Remain up to date with any/ all federal, state, and/or other regulatory requirements and programs.
Requirements
High school diploma or GED equivalent.
1‑3 years of relevant work experience, including LIHTC and Project‑Based Section 8 affordable program experience.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications
Associate’s degree.
SHCM certification.
CALP certification.
Experience with OneSite or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.
Benefits
Generous time off policies (including 11 paid holidays, Generous Accrued Time Off that increases with years of service, Generous paid sick time, Annual day of service, Floating Holiday).
401(k) plan options with a company match.
Various comprehensive medical, dental, and vision plan options.
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
Long‑term disability and voluntary short‑term disability; basic term life insurance and AD&D; optional supplemental life insurance.
Health expense reimbursement program (including gym memberships, equipment, and subscriptions).
Tuition reimbursement program and continuous training and development opportunities.
Well‑being program (group challenges, seminars, opportunities to earn points to reduce medical premiums).
Employee assistance program, and commuter and parking reimbursement options.
Employee corporate discount programs.
Flexible and/or hybrid schedules are available for certain roles.
Employee relief program supporting employees with unexpected hardships that place undue financial stress on them and their families.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Leasing and Occupancy Specialist I
to join our team at
Southstead Apartments , a 244-unit Low Income Housing Tax Credit and Project Based Section 8 housing community located in
Lubbuck, TX .
The pay range for this role is $14.00-$16.00 per hour. The selected candidate will also adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM CST.
Responsibilities
Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and follow up on prospects leads.
Prepare lease documentation applicable to program types, complete move‑in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to residents as applicable.
Review, prioritize, and distribute resident service requests as required; may assist with the planning and facilitation of property events or programs required by the mixed‑income program guidelines.
Assist on‑site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional, or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real‑estate brokers to generate new business or maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may impact the property.
Maintain knowledge and understanding of current and submarkets; including competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission to the appropriate person or third‑party vendor for review and approval during the application or recertification process.
Remain up to date with any/ all federal, state, and/or other regulatory requirements and programs.
Requirements
High school diploma or GED equivalent.
1‑3 years of relevant work experience, including LIHTC and Project‑Based Section 8 affordable program experience.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications
Associate’s degree.
SHCM certification.
CALP certification.
Experience with OneSite or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.
Benefits
Generous time off policies (including 11 paid holidays, Generous Accrued Time Off that increases with years of service, Generous paid sick time, Annual day of service, Floating Holiday).
401(k) plan options with a company match.
Various comprehensive medical, dental, and vision plan options.
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
Long‑term disability and voluntary short‑term disability; basic term life insurance and AD&D; optional supplemental life insurance.
Health expense reimbursement program (including gym memberships, equipment, and subscriptions).
Tuition reimbursement program and continuous training and development opportunities.
Well‑being program (group challenges, seminars, opportunities to earn points to reduce medical premiums).
Employee assistance program, and commuter and parking reimbursement options.
Employee corporate discount programs.
Flexible and/or hybrid schedules are available for certain roles.
Employee relief program supporting employees with unexpected hardships that place undue financial stress on them and their families.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr