Operations and Sales Floor Manager, Campus Retail Store
Inside Higher Ed, Kennesaw, GA, United States
Job Summary
Ensures operational needs for the KSU Bookstore are met, manages assigned staff and/or student assistants, and functions as the primary point of contact for sales floor activity and customer‑heavy programs. Supervises sales floor coverage, facilitates unique customer programs, and maintains cash drawer integrity.
Responsibilities
Ensures general operational needs for all KSU Bookstore operations are met (store supplies, maintenance, repair of business equipment, facility condition, posting hours of operation, etc.).
Manages all assigned staff and/or student assistants including hiring, training, scheduling, time approval, daily supervision, and performance monitoring.
Ensures integrity of cash drawers and all other transactions conducted through the registers.
Serves as primary customer service point of contact, ensuring customer service is provided at the highest level through all channels by all employees.
Monitors the main bookstore email account and phone messages.
Supervises order fulfillment and inventory control processes and related operations (resolving customer issues, managing package pickup, managing parcel lockers, etc.).
Facilitates all aspects of specialty programs and related processes for unique groups such as Dual Enrollment and Scholarship Athletes.
In coordination with department leadership, ensures management level, cashier, and sales floor coverage for opening and closing periods is adequate.
Coordinates with the team to assure adequate, engaged staffing throughout the day.
Works closely with HR to hire student assistants and facilitates onboarding and off‑boarding processes.
Provides management and supervision to assigned locations, ensuring proper coverage and hours of operation.
Coordinates with other bookstore departmental teams to ensure relevant and required product is available.
Facilitates seasonal setup and breakdown of additional registers and infrastructure needed during peak season or special events.
Assists with general supervision, training, and support for all sales floor staff within the KSU Bookstore.
Required Qualifications
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
Required Experience
Three (3) years of relevant work experience including at least two (2) years supervisory experience.
Preferred Qualifications
Experience in a retail environment.
Customer service training and experience.
Salary The budgeted salary range is $51,600 to $58,700. Offers are based on relevant experience. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more. For details visit hr.kennesaw.edu/benefits.
Abilities – Knowledge, Skills & Abilities
Ability to handle multiple tasks or projects simultaneously, meeting assigned deadlines.
Works with other department leaders to ensure cross‑training of student assistant workers.
Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
Proficient with computer applications and programs associated with the position (Microsoft Office suite).
Strong attention to detail and follow‑up skills.
Strong customer service skills and phone and e‑mail etiquette.
USG Core Values The University System of Georgia’s core values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. For more details on the USG Statement of Core Values and Code of Conduct, see the USG policy manual. USG also supports Freedom of Expression as stated in Board Policy 6.5.
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The university is committed to maintaining a fair and respectful environment. Discrimination or harassment of any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status is prohibited. For additional information or to file a complaint, contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P‑Card).
This position may travel 1% – 24% of the time.
Background Check
Standard Enhanced
Education
Credit
All final candidates will be required to consent to a criminal background investigation and may be asked to disclose criminal record history during the initial screening process. Candidates who are found to have a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants must provide professional references as part of the application process. Some positions may require additional screenings such as motor vehicle report, credit check, pre‑employment drug screening, and/or verification of academic credentials. For the background investigation policy, see https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf.
#J-18808-Ljbffr
Responsibilities
Ensures general operational needs for all KSU Bookstore operations are met (store supplies, maintenance, repair of business equipment, facility condition, posting hours of operation, etc.).
Manages all assigned staff and/or student assistants including hiring, training, scheduling, time approval, daily supervision, and performance monitoring.
Ensures integrity of cash drawers and all other transactions conducted through the registers.
Serves as primary customer service point of contact, ensuring customer service is provided at the highest level through all channels by all employees.
Monitors the main bookstore email account and phone messages.
Supervises order fulfillment and inventory control processes and related operations (resolving customer issues, managing package pickup, managing parcel lockers, etc.).
Facilitates all aspects of specialty programs and related processes for unique groups such as Dual Enrollment and Scholarship Athletes.
In coordination with department leadership, ensures management level, cashier, and sales floor coverage for opening and closing periods is adequate.
Coordinates with the team to assure adequate, engaged staffing throughout the day.
Works closely with HR to hire student assistants and facilitates onboarding and off‑boarding processes.
Provides management and supervision to assigned locations, ensuring proper coverage and hours of operation.
Coordinates with other bookstore departmental teams to ensure relevant and required product is available.
Facilitates seasonal setup and breakdown of additional registers and infrastructure needed during peak season or special events.
Assists with general supervision, training, and support for all sales floor staff within the KSU Bookstore.
Required Qualifications
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
Required Experience
Three (3) years of relevant work experience including at least two (2) years supervisory experience.
Preferred Qualifications
Experience in a retail environment.
Customer service training and experience.
Salary The budgeted salary range is $51,600 to $58,700. Offers are based on relevant experience. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more. For details visit hr.kennesaw.edu/benefits.
Abilities – Knowledge, Skills & Abilities
Ability to handle multiple tasks or projects simultaneously, meeting assigned deadlines.
Works with other department leaders to ensure cross‑training of student assistant workers.
Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
Proficient with computer applications and programs associated with the position (Microsoft Office suite).
Strong attention to detail and follow‑up skills.
Strong customer service skills and phone and e‑mail etiquette.
USG Core Values The University System of Georgia’s core values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. For more details on the USG Statement of Core Values and Code of Conduct, see the USG policy manual. USG also supports Freedom of Expression as stated in Board Policy 6.5.
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The university is committed to maintaining a fair and respectful environment. Discrimination or harassment of any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status is prohibited. For additional information or to file a complaint, contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P‑Card).
This position may travel 1% – 24% of the time.
Background Check
Standard Enhanced
Education
Credit
All final candidates will be required to consent to a criminal background investigation and may be asked to disclose criminal record history during the initial screening process. Candidates who are found to have a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants must provide professional references as part of the application process. Some positions may require additional screenings such as motor vehicle report, credit check, pre‑employment drug screening, and/or verification of academic credentials. For the background investigation policy, see https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf.
#J-18808-Ljbffr