Service Desk Analyst
Akkodis, Florida, NY, United States
Overview
Akkodis is seeking a
Service Desk Analyst
for a
Contract-to-Hire
job with a client in
Bonita Springs, FL . Rate Range:
$20.00/hour to $24.00/hour on W2;
The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities
Service Desk Analyst job responsibilities include: Support incoming Incidents and Requests from multiple communication pathways, mainly consisting of Phone, Email and Self-Service tickets, in a fast-paced environment Provide top-tier customer support for users, including Senior and C-Level management Be able to ask efficient probing questions and use working knowledge of systems to determine the root cause of any issue as quickly as possible Actively participate in Business Acceptance Testing and User Acceptance Testing to better understand new developments Explain highly technical processes or applications in a way that is understandable to the standard end user Document all parts of the interaction with concise and accurate notes in each ticket worked Educate users on new processes or procedures when new enhancements are made to field applications Assist the Service Desk Manager in daily metrics and reporting
Qualifications
Qualifications: Associates degree in Computer Science, Information Systems, Business Analysis, or other related field or multiple years of recent equivalent IT service experience Experience working with complex technical issues Knowledge of IT related systems or applications Experience in customer service-related roles Understanding of ITIL practices and ServiceNow is beneficial MS Office Skills (Excel, PowerPoint, Word) is beneficial Equal Opportunity
Equal Opportunity Employer/Veterans/Disabled Benefits
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. Compliance
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers
#J-18808-Ljbffr
Akkodis is seeking a
Service Desk Analyst
for a
Contract-to-Hire
job with a client in
Bonita Springs, FL . Rate Range:
$20.00/hour to $24.00/hour on W2;
The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities
Service Desk Analyst job responsibilities include: Support incoming Incidents and Requests from multiple communication pathways, mainly consisting of Phone, Email and Self-Service tickets, in a fast-paced environment Provide top-tier customer support for users, including Senior and C-Level management Be able to ask efficient probing questions and use working knowledge of systems to determine the root cause of any issue as quickly as possible Actively participate in Business Acceptance Testing and User Acceptance Testing to better understand new developments Explain highly technical processes or applications in a way that is understandable to the standard end user Document all parts of the interaction with concise and accurate notes in each ticket worked Educate users on new processes or procedures when new enhancements are made to field applications Assist the Service Desk Manager in daily metrics and reporting
Qualifications
Qualifications: Associates degree in Computer Science, Information Systems, Business Analysis, or other related field or multiple years of recent equivalent IT service experience Experience working with complex technical issues Knowledge of IT related systems or applications Experience in customer service-related roles Understanding of ITIL practices and ServiceNow is beneficial MS Office Skills (Excel, PowerPoint, Word) is beneficial Equal Opportunity
Equal Opportunity Employer/Veterans/Disabled Benefits
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. Compliance
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers
#J-18808-Ljbffr