Business Office Director (Senior Assisted Living)
Discovery Senior Living, Fort Myers, FL, United States
Business Office Director – Discovery Village The Forum, Fort Myers, FL
About the Role
As Business Office Director, you will oversee the financial, billing, payroll, and human resources functions of the community. You will manage staff, maintain compliance, and deliver exceptional service to residents, families, and team members.
Position Highlights
Status: Full Time
Schedule: 40 hours per week (no on‑call)
Location: Fully on‑site – Fort Myers, FL
Compensation: $45,000–$50,000
Bonus Eligibility: 10% Annual Performance Bonus
Responsibilities
Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts.
Prepare, reconcile, and maintain accurate financial records, cash controls, bank reconciliations, journal entries, and financial statements.
Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports.
Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements.
Partner with residents and families to resolve billing and collection matters professionally and accurately.
Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance.
Guide department leaders on employee relations, policy compliance, and performance management.
Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting.
Conduct exit interviews and prepare regular reports for community leadership.
Supervise, train, and coach business office staff, ensuring accuracy, compliance, and timely completion of all processes.
Ensure corporate policies and internal controls are consistently applied.
Perform other duties as assigned to support community operations.
Qualifications
Bachelor’s degree in Accounting or related field preferred; associate’s degree with 2‑3 years experience considered.
Experience in business office management, payroll, or human resources strongly required.
Strong organizational and leadership skills with attention to detail and accuracy.
Proficiency in financial systems, HRIS, and Microsoft Office applications.
Ability to manage multiple priorities while maintaining confidentiality and compliance.
Excellent communication and interpersonal skills for working with residents, families, and team members.
Benefits
Competitive pay with annual performance bonus.
Health, dental, vision, life, and disability insurance.
Paid time off and holidays.
401(k) with employer match.
Paid training and growth opportunities.
Uniform allowance (where applicable).
Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.
Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V
Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.
#J-18808-Ljbffr
As Business Office Director, you will oversee the financial, billing, payroll, and human resources functions of the community. You will manage staff, maintain compliance, and deliver exceptional service to residents, families, and team members.
Position Highlights
Status: Full Time
Schedule: 40 hours per week (no on‑call)
Location: Fully on‑site – Fort Myers, FL
Compensation: $45,000–$50,000
Bonus Eligibility: 10% Annual Performance Bonus
Responsibilities
Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts.
Prepare, reconcile, and maintain accurate financial records, cash controls, bank reconciliations, journal entries, and financial statements.
Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports.
Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements.
Partner with residents and families to resolve billing and collection matters professionally and accurately.
Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance.
Guide department leaders on employee relations, policy compliance, and performance management.
Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting.
Conduct exit interviews and prepare regular reports for community leadership.
Supervise, train, and coach business office staff, ensuring accuracy, compliance, and timely completion of all processes.
Ensure corporate policies and internal controls are consistently applied.
Perform other duties as assigned to support community operations.
Qualifications
Bachelor’s degree in Accounting or related field preferred; associate’s degree with 2‑3 years experience considered.
Experience in business office management, payroll, or human resources strongly required.
Strong organizational and leadership skills with attention to detail and accuracy.
Proficiency in financial systems, HRIS, and Microsoft Office applications.
Ability to manage multiple priorities while maintaining confidentiality and compliance.
Excellent communication and interpersonal skills for working with residents, families, and team members.
Benefits
Competitive pay with annual performance bonus.
Health, dental, vision, life, and disability insurance.
Paid time off and holidays.
401(k) with employer match.
Paid training and growth opportunities.
Uniform allowance (where applicable).
Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.
Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V
Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.
#J-18808-Ljbffr