Customer Service Representative
Gerber Collision & Glass, Downers Grove, IL, United States
Built with Intent. Driven by YOU.
At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to be the best in collision and glass services. Ready to grow with a team that’s built for your success? Apply today. Job Title
Customer Service Representative (CSR)
— Be the first point of contact for customers and insurance partners, providing exceptional service and administrative support to the Repair Facility Team. Key Job Responsibilities
Ensure consistent execution of the WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting (CCC One is our repair management system). Obtain insurance authorization documentation and retrieve insurance assignments as needed to disassemble vehicles for repairs. Prepare RO (repair order) work packets including QC checklist, work order, parts list, and windshield tag indicators (R rental, NR no rental, G Gerber pay). Record all communication with customers or insurance partners during the repair process using CCC One notes and appropriate communication types. Confirm rental information and update CCC One with rental car usage details. Manage ARMS (Automated Rental Management System) to ensure vehicles appearing in ARMS are reflected in CCC One. Education And/or Experience Required
High School Diploma or GED Minimum: 1 year experience in a similar administrative role Preferred: 1 year in an auto body or similar environment with customer service experience Required Skills/Abilities
Ability to function well in a fast-paced environment with multitasking under pressure Strong attention to detail with a high degree of accuracy General office equipment knowledge, basic computer skills, and strong oral and written communication with a sales-driven focus on customer service Other Requirements
Valid driver’s license The following statements are included for compliance and are part of the job description: Disclaimer: This job description is not an exhaustive list of activities, duties, or responsibilities and may change at any time with or without notice. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours per week) 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Voluntary Daily Pay option available About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details
Pay: $17 - $20+ per hour.
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At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to be the best in collision and glass services. Ready to grow with a team that’s built for your success? Apply today. Job Title
Customer Service Representative (CSR)
— Be the first point of contact for customers and insurance partners, providing exceptional service and administrative support to the Repair Facility Team. Key Job Responsibilities
Ensure consistent execution of the WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting (CCC One is our repair management system). Obtain insurance authorization documentation and retrieve insurance assignments as needed to disassemble vehicles for repairs. Prepare RO (repair order) work packets including QC checklist, work order, parts list, and windshield tag indicators (R rental, NR no rental, G Gerber pay). Record all communication with customers or insurance partners during the repair process using CCC One notes and appropriate communication types. Confirm rental information and update CCC One with rental car usage details. Manage ARMS (Automated Rental Management System) to ensure vehicles appearing in ARMS are reflected in CCC One. Education And/or Experience Required
High School Diploma or GED Minimum: 1 year experience in a similar administrative role Preferred: 1 year in an auto body or similar environment with customer service experience Required Skills/Abilities
Ability to function well in a fast-paced environment with multitasking under pressure Strong attention to detail with a high degree of accuracy General office equipment knowledge, basic computer skills, and strong oral and written communication with a sales-driven focus on customer service Other Requirements
Valid driver’s license The following statements are included for compliance and are part of the job description: Disclaimer: This job description is not an exhaustive list of activities, duties, or responsibilities and may change at any time with or without notice. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours per week) 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Voluntary Daily Pay option available About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details
Pay: $17 - $20+ per hour.
#J-18808-Ljbffr