Customer Service Representative
Clopay Corporation, Manassas, VA, United States
Customer Service Representative – Manassas
We currently have an opening for a Customer Service Representative in our Manassas location.
Responsibilities
Communicate with customers in person at the Distribution Center and by telephone, entering orders under automation system controls.
Assist in pricing of quotes and orders under automation system controls.
Balance daily invoice edits.
Audit open order reports weekly.
Follow up on customers’ claims for credit.
Manage all system invoicing on COD and open-term accounts.
Manage bookkeeping procedures required for setting up and maintaining current open terms and COD accounts, including requisitions for new customer codes.
Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
Distribute all incoming and outgoing mail.
Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
Various administrative duties.
Job Requirements
A high school degree is required, along with a minimum of 3‑5 years of customer service experience, preferably in a manufacturing environment.
Basic computer skills are required with familiarity of Microsoft Office products.
Previous clerical or office experience is beneficial.
Benefits
Unrivaled scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
A culture of “What’s Next”: We invest heavily in automation, sustainable materials, and smart‑home integration to stay ahead of the curve.
Commitment to people: As a Griffon Corporation company, we provide the stability of a large organization with the tight‑knit, collaborative feel of a specialized craft team.
A legacy of expertise: Join our “Pioneer Club”—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
Commitment to innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award‑winning designs, we provide the tools for you to do your best work.
Community focused: Our success is linked to the well‑being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.
Equal Employment Opportunity
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Responsibilities
Communicate with customers in person at the Distribution Center and by telephone, entering orders under automation system controls.
Assist in pricing of quotes and orders under automation system controls.
Balance daily invoice edits.
Audit open order reports weekly.
Follow up on customers’ claims for credit.
Manage all system invoicing on COD and open-term accounts.
Manage bookkeeping procedures required for setting up and maintaining current open terms and COD accounts, including requisitions for new customer codes.
Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
Distribute all incoming and outgoing mail.
Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
Various administrative duties.
Job Requirements
A high school degree is required, along with a minimum of 3‑5 years of customer service experience, preferably in a manufacturing environment.
Basic computer skills are required with familiarity of Microsoft Office products.
Previous clerical or office experience is beneficial.
Benefits
Unrivaled scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
A culture of “What’s Next”: We invest heavily in automation, sustainable materials, and smart‑home integration to stay ahead of the curve.
Commitment to people: As a Griffon Corporation company, we provide the stability of a large organization with the tight‑knit, collaborative feel of a specialized craft team.
A legacy of expertise: Join our “Pioneer Club”—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
Commitment to innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award‑winning designs, we provide the tools for you to do your best work.
Community focused: Our success is linked to the well‑being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.
Equal Employment Opportunity
#J-18808-Ljbffr