Customer Service Representative
POOLCORP, Columbus, OH, United States
Location: Columbus, OH – 1758 Westbelt Dr., Columbus, Ohio 43228
Pay: $20 per hour and up to $2,500 through performance bonuses.
Work Hours: Monday‑Friday 8:00 a.m. – 5:00 p.m.
Benefits
Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401(k) with generous company match
13 days of paid time off (PTO) & 8 paid holidays (PTO increases with tenure)
100% employer paid Life Insurance and Long‑Term Disability Insurance
Paid Parental Leave
Fully funded Tuition Education Programs
Bonus Programs including Employee Recognition, Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!
Job Summary The Inside Sales Associate works with customers to find what they want, create solutions, and ensure a smooth sales process.
Daily Responsibilities
Establish relationships with customers by assisting walk‑in and phone customers, representing the company in a professional manner.
Process, pull and distribute customer products quickly and efficiently.
Handle questions and complaints in a timely and professional manner.
Accurately perform data entry of sales orders to generate invoices and secure payment or obtain credit authorization in accordance with company policy.
Evaluate and determine disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
Estimate delivery dates to customers based on vendor production and delivery schedules.
Assist in receiving, shipping, and general warehouse duties.
Qualifications
High school diploma or GED.
1+ year of related inside sales experience preferred.
Ability to move 100 pounds with a dolly.
Strong counter presence and the ability to deal directly with customers for a large portion of the day.
Strong customer‑service attitude.
Good computer skills including MS Office programs.
Ability to work in a fast‑paced environment dealing with inventory, product allocations and customer issues.
Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
Must be 18 years of age or older to apply.
Equal Opportunity Employer POOLCORP, including all its subsidiaries, is a drug‑free company and Equal Opportunity Employer – By Choice. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply. All offers to external candidates for employment are contingent upon the successful completion of pre‑employment drug testing and background verifications before employment is finalized. This position is considered “safety‑sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
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Pay: $20 per hour and up to $2,500 through performance bonuses.
Work Hours: Monday‑Friday 8:00 a.m. – 5:00 p.m.
Benefits
Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401(k) with generous company match
13 days of paid time off (PTO) & 8 paid holidays (PTO increases with tenure)
100% employer paid Life Insurance and Long‑Term Disability Insurance
Paid Parental Leave
Fully funded Tuition Education Programs
Bonus Programs including Employee Recognition, Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!
Job Summary The Inside Sales Associate works with customers to find what they want, create solutions, and ensure a smooth sales process.
Daily Responsibilities
Establish relationships with customers by assisting walk‑in and phone customers, representing the company in a professional manner.
Process, pull and distribute customer products quickly and efficiently.
Handle questions and complaints in a timely and professional manner.
Accurately perform data entry of sales orders to generate invoices and secure payment or obtain credit authorization in accordance with company policy.
Evaluate and determine disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
Estimate delivery dates to customers based on vendor production and delivery schedules.
Assist in receiving, shipping, and general warehouse duties.
Qualifications
High school diploma or GED.
1+ year of related inside sales experience preferred.
Ability to move 100 pounds with a dolly.
Strong counter presence and the ability to deal directly with customers for a large portion of the day.
Strong customer‑service attitude.
Good computer skills including MS Office programs.
Ability to work in a fast‑paced environment dealing with inventory, product allocations and customer issues.
Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
Must be 18 years of age or older to apply.
Equal Opportunity Employer POOLCORP, including all its subsidiaries, is a drug‑free company and Equal Opportunity Employer – By Choice. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply. All offers to external candidates for employment are contingent upon the successful completion of pre‑employment drug testing and background verifications before employment is finalized. This position is considered “safety‑sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
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