Customer Service & Order Entry Representative
Quanex, Saint Cloud, MN, United States
Customer Service and Order Entry Representative
Quanex is looking for a Customer Service and Order Entry Representative to join our team located in St. Cloud, Minnesota.
The Customer Service & Order Entry Specialist is responsible for accurately processing customer orders, providing exceptional service, and supplying timely information regarding order status, deliveries, lead times, and freight coordination. This role requires strong collaboration, proactive communication, and problem‑solving to ensure customer satisfaction and efficient order fulfillment.
Salary & Schedule Salary: $24.00 - $29.00 per hour, pay based on experience.
Schedule: Monday – Friday, 8:00am-5:00pm.
We Offer You!
Medical, dental & vision start the 1st of the month after hire
Medical coverage featuring wellness incentives that may significantly reduce employee premiums
PTO, paid holidays & paid training — starts right away
401(k) with company match & vesting
Employee Stock Purchase Plan
Life insurance provided
Tuition assistance
Wellness resources & onsite physical therapist
Safety‑toe shoes at no cost
Free fountain drinks and coffee during shifts
Supportive, people‑first culture
What’s attractive about the Customer Service and Order Entry Representative?
Collaborative and Team‑Oriented environment
Growth opportunity
Ability to make an impact on the business
What Success Looks Like
Receive, review, and enter customer orders into the system.
Supply timely and accurate information to customers and internal partners regarding order status, delivery schedules, lead times, freight coordination.
Coordinate with scheduling, production, shipping, sales, and customer service/order entry teams to ensure accurate order fulfillment.
Ensure proper documentation and request details are provided for smooth processing.
What You Bring
Minimum of two years of college coursework or equivalent work experience in a customer service or sales role, required.
Strong verbal and written communication skills.
Proficiency in Microsoft Word and Microsoft Excel, and NetSuite (or similar ERP/order management system).
Ability to work efficiently and self‑directedly, with timely responses to customers.
High attention to detail and accuracy.
Ability to adapt quickly in a fast‑paced environment.
Strong teamwork mindset and collaborative approach.
Second Chance Employer Quanex is a Second Chance employer committed to providing individuals with opportunities to grow, recognizing full‑time employment as a meaningful path to success after hardship.
Safety Notice NOTE: For individuals with nut allergies, please be advised that there is the potential to be exposed to nut products when working in our facilities.
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The Customer Service & Order Entry Specialist is responsible for accurately processing customer orders, providing exceptional service, and supplying timely information regarding order status, deliveries, lead times, and freight coordination. This role requires strong collaboration, proactive communication, and problem‑solving to ensure customer satisfaction and efficient order fulfillment.
Salary & Schedule Salary: $24.00 - $29.00 per hour, pay based on experience.
Schedule: Monday – Friday, 8:00am-5:00pm.
We Offer You!
Medical, dental & vision start the 1st of the month after hire
Medical coverage featuring wellness incentives that may significantly reduce employee premiums
PTO, paid holidays & paid training — starts right away
401(k) with company match & vesting
Employee Stock Purchase Plan
Life insurance provided
Tuition assistance
Wellness resources & onsite physical therapist
Safety‑toe shoes at no cost
Free fountain drinks and coffee during shifts
Supportive, people‑first culture
What’s attractive about the Customer Service and Order Entry Representative?
Collaborative and Team‑Oriented environment
Growth opportunity
Ability to make an impact on the business
What Success Looks Like
Receive, review, and enter customer orders into the system.
Supply timely and accurate information to customers and internal partners regarding order status, delivery schedules, lead times, freight coordination.
Coordinate with scheduling, production, shipping, sales, and customer service/order entry teams to ensure accurate order fulfillment.
Ensure proper documentation and request details are provided for smooth processing.
What You Bring
Minimum of two years of college coursework or equivalent work experience in a customer service or sales role, required.
Strong verbal and written communication skills.
Proficiency in Microsoft Word and Microsoft Excel, and NetSuite (or similar ERP/order management system).
Ability to work efficiently and self‑directedly, with timely responses to customers.
High attention to detail and accuracy.
Ability to adapt quickly in a fast‑paced environment.
Strong teamwork mindset and collaborative approach.
Second Chance Employer Quanex is a Second Chance employer committed to providing individuals with opportunities to grow, recognizing full‑time employment as a meaningful path to success after hardship.
Safety Notice NOTE: For individuals with nut allergies, please be advised that there is the potential to be exposed to nut products when working in our facilities.
#J-18808-Ljbffr