Spa Front Desk and Sales Coordinator
The Woodhouse Day Spa, Fishers, IN, United States
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guests to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee. Spa Coordinator Hospitality Associate
The Spa Coordinator Hospitality Associate, is a high-touch, sales-focused role responsible for ensuring the guest's journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth. Key Responsibilities
Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand. Manage all check-in and check-out procedures efficiently and accurately. Build lasting guest relationships through personalized conversations and attentive follow-up. Recommend and upsell services based on guest preferences and service history. Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities. Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency. Maintain a pristine, well-organized front desk environment that reflects our standards of excellence. Collaborate with service providers and management to ensure a seamless guest experience. Consistently meet or exceed individual and teams sales goals. Qualifications
Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track record in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-sales software. Solution-oriented mindset with impeccable attention to detail. What Success Looks Like Within This Role
Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with guests and becoming a trusted advisor. How We Define Success in This Role
Consistent Guest Retention: Achieving and maintains a minimum of 30% rebooking rate showing that guests value your expertise and want to continue their skincare journey with you. Strong Retail Performance: Meeting or exceeding a 20% retail to service ratio by confidently recommending products that support long-term skin health. Customized Results-Driven Treatments: Tailoring facials and upgrades based on deep understanding of skin types, concerns, and ingredient knowledge. Professional Growth: Actively participating in training staying current with new protocols, and showing a commitment to continuous learning. Team Collaboration: Communicating effectively with peers and leadership, contributing to a positive, supportive, high-performance work environment. Guest Satisfaction: Consistently receiving positive feedback, building trust, and maintaining a professional, caring relationship with every guest. Job Types
Full-time, Part-time Compensation
$18.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guests to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee. Spa Coordinator Hospitality Associate
The Spa Coordinator Hospitality Associate, is a high-touch, sales-focused role responsible for ensuring the guest's journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth. Key Responsibilities
Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand. Manage all check-in and check-out procedures efficiently and accurately. Build lasting guest relationships through personalized conversations and attentive follow-up. Recommend and upsell services based on guest preferences and service history. Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities. Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency. Maintain a pristine, well-organized front desk environment that reflects our standards of excellence. Collaborate with service providers and management to ensure a seamless guest experience. Consistently meet or exceed individual and teams sales goals. Qualifications
Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track record in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-sales software. Solution-oriented mindset with impeccable attention to detail. What Success Looks Like Within This Role
Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with guests and becoming a trusted advisor. How We Define Success in This Role
Consistent Guest Retention: Achieving and maintains a minimum of 30% rebooking rate showing that guests value your expertise and want to continue their skincare journey with you. Strong Retail Performance: Meeting or exceeding a 20% retail to service ratio by confidently recommending products that support long-term skin health. Customized Results-Driven Treatments: Tailoring facials and upgrades based on deep understanding of skin types, concerns, and ingredient knowledge. Professional Growth: Actively participating in training staying current with new protocols, and showing a commitment to continuous learning. Team Collaboration: Communicating effectively with peers and leadership, contributing to a positive, supportive, high-performance work environment. Guest Satisfaction: Consistently receiving positive feedback, building trust, and maintaining a professional, caring relationship with every guest. Job Types
Full-time, Part-time Compensation
$18.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.