Interactive MSR
Credit Union 1 (CU1), Anchorage, AK, United States
Interactive MSR
Credit Union 1 is looking for a tech-savvy and member focused Interactive Member Service Representative (IMSR) to join our team! Our IMSR's delivers exceptional, accurate, and efficient member service through Interactive Teller Machines (ITMs) across Alaska using video and digital platforms. Serving as the primary point of contact in a virtual branch environment, this role performs a full range of teller transactions while creating a seamless and engaging member experience. This position is a great fit for an individual who enjoys learning new technology and systems, values making connections, and works well independently in a fast-paced environment. Location: On the 2nd level of our DeBarr Branch (4020 DeBarr Rd.) Pay Range: $20.40 - $28.75 Essential Job Functions
Member Service & Transaction Processing Member Engagement & Relationship Building Digital & Virtual Service Delivery Problem Solving & Operational Efficiency Compliance & Risk Management Qualifications
High school diploma or equivalent required. Minimum one (1) year of customer service, teller, or financial institution experience preferred. Strong verbal and written communication skills; effective and confident communication is essential for virtual service delivery. Comfortable working on camera in a professional setting. Demonstrated ability to multitask and navigate systems efficiently. Strong problem-solving skills and ability to work independently. Basic technical proficiency, including typing (minimum 35 WPM) and standard office equipment use. Ability to adapt in a fast-paced, performance-driven environment. Commitment to delivering exceptional member service aligned with Credit Union 1's mission and values. Competencies
Technical Skills Problem Solving Virtual Presence & Communication Member-Centric Mindset Adaptability & Initiative Attention to Detail & Accuracy Sales & Service Awareness Regulatory Compliance Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com Equal Opportunity Employer
Credit Union 1 is looking for a tech-savvy and member focused Interactive Member Service Representative (IMSR) to join our team! Our IMSR's delivers exceptional, accurate, and efficient member service through Interactive Teller Machines (ITMs) across Alaska using video and digital platforms. Serving as the primary point of contact in a virtual branch environment, this role performs a full range of teller transactions while creating a seamless and engaging member experience. This position is a great fit for an individual who enjoys learning new technology and systems, values making connections, and works well independently in a fast-paced environment. Location: On the 2nd level of our DeBarr Branch (4020 DeBarr Rd.) Pay Range: $20.40 - $28.75 Essential Job Functions
Member Service & Transaction Processing Member Engagement & Relationship Building Digital & Virtual Service Delivery Problem Solving & Operational Efficiency Compliance & Risk Management Qualifications
High school diploma or equivalent required. Minimum one (1) year of customer service, teller, or financial institution experience preferred. Strong verbal and written communication skills; effective and confident communication is essential for virtual service delivery. Comfortable working on camera in a professional setting. Demonstrated ability to multitask and navigate systems efficiently. Strong problem-solving skills and ability to work independently. Basic technical proficiency, including typing (minimum 35 WPM) and standard office equipment use. Ability to adapt in a fast-paced, performance-driven environment. Commitment to delivering exceptional member service aligned with Credit Union 1's mission and values. Competencies
Technical Skills Problem Solving Virtual Presence & Communication Member-Centric Mindset Adaptability & Initiative Attention to Detail & Accuracy Sales & Service Awareness Regulatory Compliance Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com Equal Opportunity Employer