Customer Service Representative
Loomis US, Houston, TX, United States
Loomis Contact Center Service Request Specialist
With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team! Job Overview: This position is responsible for creating and monitoring service requests for issues received in the customer service Contact Center for ATM Dispatch, Customer Transaction Support, and SafePoint while providing professional, knowledgeable, helpful, and courteous service to Loomis' internal and external clients. This position will report to the Contact Center Director. Duties include prioritizing daily tasks to minimize customer impact; answering incoming calls; timely and accurately responding to customer inquiries; following up with branches and vendors; data entry; multi-tasking; working with customers to gather data, facts; troubleshooting technical
etwork issues with end-users who are unfamiliar with networks; communicate efficiently and effectively, by phone and email; and the ability to work well within a team environment. Essential Responsibilities: Receives inbound calls from customers and Loomis branches to support all lines of business: ATM Dispatch, Customer Care, and SafePoint I.T. Support Conducts outbound calls for troubleshooting with customers and email communications for follow-up Generates tickets and assigns them as needed to the appropriate branches, internal teams, or vendors for further assistance in completing requests. Knowledgeable in all disciplines that are within the Contact Center, with the ability to educate others on how processes are handled. Meet and exceed established center standards for productivity and quality. Operates office equipment and software programs efficiently. Provide excellent and professional customer service in a fast-paced environment at all times. Other duties as assigned. Primary Qualifications: Must have a High School diploma or GED equivalent. Minimum of 1 year of experience in Banking, Retail, Sales, or another role involving direct customer service is preferred. 1 - 2 years of previous Call Center experience, preferred. Banking experience or a similar field is a plus. Proficient in Microsoft Office and general computer navigation knowledge Experience with hardware
etwork troubleshooting preferred. Flexible work schedule, which includes a rotating schedule (evenings, weekends, holidays). Ability to handle multiple tasks at one time; work well in a team environment with minimal supervision Strong interpersonal skills and respect for diversity Attention to detail and time management, must be punctual and dependable Excellent communication skills, written and oral Benefits: Vacation and Sick Time (PTO) as well as Paid Holidays Health & Dental Insurance Vision Insurance 401(k) Plan Basic Life Insurance Plan Voluntary Life Insurance Plan Flexible Spending and Health Savings Account Dependent Care Account Industry-leading Training and Development Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team! Job Overview: This position is responsible for creating and monitoring service requests for issues received in the customer service Contact Center for ATM Dispatch, Customer Transaction Support, and SafePoint while providing professional, knowledgeable, helpful, and courteous service to Loomis' internal and external clients. This position will report to the Contact Center Director. Duties include prioritizing daily tasks to minimize customer impact; answering incoming calls; timely and accurately responding to customer inquiries; following up with branches and vendors; data entry; multi-tasking; working with customers to gather data, facts; troubleshooting technical
etwork issues with end-users who are unfamiliar with networks; communicate efficiently and effectively, by phone and email; and the ability to work well within a team environment. Essential Responsibilities: Receives inbound calls from customers and Loomis branches to support all lines of business: ATM Dispatch, Customer Care, and SafePoint I.T. Support Conducts outbound calls for troubleshooting with customers and email communications for follow-up Generates tickets and assigns them as needed to the appropriate branches, internal teams, or vendors for further assistance in completing requests. Knowledgeable in all disciplines that are within the Contact Center, with the ability to educate others on how processes are handled. Meet and exceed established center standards for productivity and quality. Operates office equipment and software programs efficiently. Provide excellent and professional customer service in a fast-paced environment at all times. Other duties as assigned. Primary Qualifications: Must have a High School diploma or GED equivalent. Minimum of 1 year of experience in Banking, Retail, Sales, or another role involving direct customer service is preferred. 1 - 2 years of previous Call Center experience, preferred. Banking experience or a similar field is a plus. Proficient in Microsoft Office and general computer navigation knowledge Experience with hardware
etwork troubleshooting preferred. Flexible work schedule, which includes a rotating schedule (evenings, weekends, holidays). Ability to handle multiple tasks at one time; work well in a team environment with minimal supervision Strong interpersonal skills and respect for diversity Attention to detail and time management, must be punctual and dependable Excellent communication skills, written and oral Benefits: Vacation and Sick Time (PTO) as well as Paid Holidays Health & Dental Insurance Vision Insurance 401(k) Plan Basic Life Insurance Plan Voluntary Life Insurance Plan Flexible Spending and Health Savings Account Dependent Care Account Industry-leading Training and Development Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.