Customer Service Representative I-3
Truist, Greensboro, NC, United States
Job Details
Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) There is a 5 day in office expectation. Responsibilities
Answer inbound client calls timely, accurately, professionally, and courteously. Maintain required performance standards in quality, attendance, promptness, and identifying client needs. Assist in the resolution of client needs, ensuring the security of client information and minimizing bank losses by performing client authentication on each inquiry. Identify possible identity theft and fraud and elevate as appropriate. Accurately identify and track the call reason for solving client needs; support ongoing teammate training, forecasting and trending purposes. Engage with clients to understand their needs and leverage Truist products and services to best meet client expectations. Qualifications
High school diploma or GED. Strong communication (verbal & written) and interpersonal skills to fully identify client needs and resolve them with minimal client effort. Ability to work with confidential information in a professional manner. Ability to adapt to change and work in a fast-paced environment. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems. Preferred
Prior customer service experience in a call center environment. Benefits
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (prorated), and paid holidays. Equal Employment Opportunity
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify. IER Right to Work.
#J-18808-Ljbffr
Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) There is a 5 day in office expectation. Responsibilities
Answer inbound client calls timely, accurately, professionally, and courteously. Maintain required performance standards in quality, attendance, promptness, and identifying client needs. Assist in the resolution of client needs, ensuring the security of client information and minimizing bank losses by performing client authentication on each inquiry. Identify possible identity theft and fraud and elevate as appropriate. Accurately identify and track the call reason for solving client needs; support ongoing teammate training, forecasting and trending purposes. Engage with clients to understand their needs and leverage Truist products and services to best meet client expectations. Qualifications
High school diploma or GED. Strong communication (verbal & written) and interpersonal skills to fully identify client needs and resolve them with minimal client effort. Ability to work with confidential information in a professional manner. Ability to adapt to change and work in a fast-paced environment. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems. Preferred
Prior customer service experience in a call center environment. Benefits
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (prorated), and paid holidays. Equal Employment Opportunity
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify. IER Right to Work.
#J-18808-Ljbffr