Customer Relations Specialist
PICA Manufacturing Solutions, Derry, NH, United States
Position Overview:
At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you’ll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You’ll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.
Key Responsibilities:
Act as the primary point of contact for our customers, answering questions and providing timely support
Process new orders and adjust existing orders with precision and care
Provide customers with updates on delivery schedules and ensure they’re informed every step of the way
Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges
Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome
Report on customer satisfaction trends and offer insights to management for continuous improvement
Assist in managing inventory to ensure product availability aligns with customer needs
Participate in a dynamic, office-based role with occasional travel opportunities (5-20%)
What We're Looking For:
Excellent verbal and written communication skills, with the ability to engage customers effectively
Active listening skills and a customer-first mindset
Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities
A proactive approach to problem-solving and resolving conflicts
Team-oriented and excited about working in a fast-paced, collaborative environment
Benefits:
Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans
401(k) Plan: Invest in your future with our comprehensive 401(k) plan
Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life
Company Culture: Participate in our holiday parties and outings – we believe in celebrating success together!
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Key Responsibilities:
Act as the primary point of contact for our customers, answering questions and providing timely support
Process new orders and adjust existing orders with precision and care
Provide customers with updates on delivery schedules and ensure they’re informed every step of the way
Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges
Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome
Report on customer satisfaction trends and offer insights to management for continuous improvement
Assist in managing inventory to ensure product availability aligns with customer needs
Participate in a dynamic, office-based role with occasional travel opportunities (5-20%)
What We're Looking For:
Excellent verbal and written communication skills, with the ability to engage customers effectively
Active listening skills and a customer-first mindset
Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities
A proactive approach to problem-solving and resolving conflicts
Team-oriented and excited about working in a fast-paced, collaborative environment
Benefits:
Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans
401(k) Plan: Invest in your future with our comprehensive 401(k) plan
Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life
Company Culture: Participate in our holiday parties and outings – we believe in celebrating success together!
#J-18808-Ljbffr