Community Engagement & Communications Coordinator
Cohere, Puyallup, WA, United States
Overview
JOB DESCRIPTION: 4/8/2026
TITLE: Community Engagement & Communications Coordinator
FLSA STATUS: Full-time Non-Exempt
REPORTS TO: Community Operations Manager
LOCATION: Uplands – Puyallup, WA
The Community Engagement & Communications Coordinator is a key forward-facing community association management role, delivering outstanding customer experience and actively supporting the values, vision, and philosophies of Cohere to stakeholders of our residential community. The Coordinator sets the tone for customer service and stakeholder interactions and models neighborliness and inclusion.
Responsibilities
Assist in the development and implementation of community events, programs and activities that support innovative community-building initiatives.
Support and contribute to the community brand and engagement strategy, outreach activities, and partner relationships.
Promote, support, and inform stakeholders of community initiatives, outreach activities, and partner relationships.
Coordinate annual engagement calendar in support of the community’s engagement activities.
Facilitate Ambassador Training Program in partnership with Management, providing standardized onboarding of new staff and assisting in ongoing training for excellence.
Provide customer service with a friendly and caring approach; address residents who may not be following policies and manage escalated situations with composure and professionalism.
Maintain amenity and calendar and proactively alert Managers to scheduling conflicts.
Contribute to the development and execution of community strategic plans and budgets.
Support delivery of engagement programs and events including welcome, volunteer, club and group programs and signature events.
Maintain community records in cloud-based storage files and accurate records of communications and marketing materials.
Inform upcoming resident communications with operational, active program and event information; manage event registration and calendar systems; and maintain collateral materials.
Craft appropriate communications and promotional messaging; collaborate with Cohere colleagues to deploy effective communications strategies supporting events, activities, and operations.
Help monitor, evaluate, and maintain community website content pages as required.
Provide customer support to Community residents as needed.
Work collaboratively with the broader Cohere Community Life team to identify and implement best practices for efficiencies of scale.
Attributes & Qualifications
Ability to foster a collaborative environment when serving both internal and external customers.
Excellent verbal, written and interpersonal communication skills.
Excellent conflict resolution and troubleshooting skills.
Conscientious and dependable work ethic with attention to detail.
Organization, prioritization, follow-up, and time management skills.
Ability to align decisions with the organization’s vision and values.
Innovative and creative problem solving with a "win-win" approach.
Able to ask for help when needed; take initiative to think, reason and make independent and effective decisions.
Able to work independently and in a team environment.
Outstanding customer service skills with genuine care for positive resident and stakeholder interactions.
Professional demeanor and positive attitude.
Strong project management and leadership skills.
Flexibility in scheduling and responsibilities.
Knowledge & Minimum Qualifications
Bachelor’s degree in hospitality, event management, marketing, communications, recreation or similar field (or demonstrable transferable skills).
2+ years’ experience planning and/or coordinating events and/or programs.
1–3 years of professional experience with relevant transferable skills.
Experience in customer service within a professional environment.
Experience with volunteers, organization members or similar stakeholder groups preferred.
Effective communication, motivation, cooperation, and conflict resolution skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strongly preferred proficiency in Adobe Creative Suite (Photoshop, Acrobat Pro), Mailchimp, WordPress, EventCreate and general marketing software.
Experience in a master-planned or residential community setting preferred.
Work Environment & Physical Demands
Flexible schedule, including weekends and some evenings and holidays.
Must have own transportation for off-site programs; valid driver's license and acceptable driving record.
Frequently lift and/or move up to 30 pounds and stand for extended periods.
Operating Principles
Instill a sense of fun and enthusiasm in community work.
Encourage dynamic collaboration with municipalities, school districts, arts organizations, and other groups for stakeholder benefit.
Exercise tact, diplomacy and fair-mindedness while providing exceptional customer service.
Promote governance with inclusiveness, mutual respect, consensus-building and responsiveness to needs.
Sustain high standards of community maintenance.
Promote compliance with community rules through education and grassroots support.
Embrace Cohere’s vision, goals and aspirations.
Job Type: Full-time
Pay: $27.02 to $32.00 per hour; up to 40 hours per week
Benefits
401(k)
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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TITLE: Community Engagement & Communications Coordinator
FLSA STATUS: Full-time Non-Exempt
REPORTS TO: Community Operations Manager
LOCATION: Uplands – Puyallup, WA
The Community Engagement & Communications Coordinator is a key forward-facing community association management role, delivering outstanding customer experience and actively supporting the values, vision, and philosophies of Cohere to stakeholders of our residential community. The Coordinator sets the tone for customer service and stakeholder interactions and models neighborliness and inclusion.
Responsibilities
Assist in the development and implementation of community events, programs and activities that support innovative community-building initiatives.
Support and contribute to the community brand and engagement strategy, outreach activities, and partner relationships.
Promote, support, and inform stakeholders of community initiatives, outreach activities, and partner relationships.
Coordinate annual engagement calendar in support of the community’s engagement activities.
Facilitate Ambassador Training Program in partnership with Management, providing standardized onboarding of new staff and assisting in ongoing training for excellence.
Provide customer service with a friendly and caring approach; address residents who may not be following policies and manage escalated situations with composure and professionalism.
Maintain amenity and calendar and proactively alert Managers to scheduling conflicts.
Contribute to the development and execution of community strategic plans and budgets.
Support delivery of engagement programs and events including welcome, volunteer, club and group programs and signature events.
Maintain community records in cloud-based storage files and accurate records of communications and marketing materials.
Inform upcoming resident communications with operational, active program and event information; manage event registration and calendar systems; and maintain collateral materials.
Craft appropriate communications and promotional messaging; collaborate with Cohere colleagues to deploy effective communications strategies supporting events, activities, and operations.
Help monitor, evaluate, and maintain community website content pages as required.
Provide customer support to Community residents as needed.
Work collaboratively with the broader Cohere Community Life team to identify and implement best practices for efficiencies of scale.
Attributes & Qualifications
Ability to foster a collaborative environment when serving both internal and external customers.
Excellent verbal, written and interpersonal communication skills.
Excellent conflict resolution and troubleshooting skills.
Conscientious and dependable work ethic with attention to detail.
Organization, prioritization, follow-up, and time management skills.
Ability to align decisions with the organization’s vision and values.
Innovative and creative problem solving with a "win-win" approach.
Able to ask for help when needed; take initiative to think, reason and make independent and effective decisions.
Able to work independently and in a team environment.
Outstanding customer service skills with genuine care for positive resident and stakeholder interactions.
Professional demeanor and positive attitude.
Strong project management and leadership skills.
Flexibility in scheduling and responsibilities.
Knowledge & Minimum Qualifications
Bachelor’s degree in hospitality, event management, marketing, communications, recreation or similar field (or demonstrable transferable skills).
2+ years’ experience planning and/or coordinating events and/or programs.
1–3 years of professional experience with relevant transferable skills.
Experience in customer service within a professional environment.
Experience with volunteers, organization members or similar stakeholder groups preferred.
Effective communication, motivation, cooperation, and conflict resolution skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strongly preferred proficiency in Adobe Creative Suite (Photoshop, Acrobat Pro), Mailchimp, WordPress, EventCreate and general marketing software.
Experience in a master-planned or residential community setting preferred.
Work Environment & Physical Demands
Flexible schedule, including weekends and some evenings and holidays.
Must have own transportation for off-site programs; valid driver's license and acceptable driving record.
Frequently lift and/or move up to 30 pounds and stand for extended periods.
Operating Principles
Instill a sense of fun and enthusiasm in community work.
Encourage dynamic collaboration with municipalities, school districts, arts organizations, and other groups for stakeholder benefit.
Exercise tact, diplomacy and fair-mindedness while providing exceptional customer service.
Promote governance with inclusiveness, mutual respect, consensus-building and responsiveness to needs.
Sustain high standards of community maintenance.
Promote compliance with community rules through education and grassroots support.
Embrace Cohere’s vision, goals and aspirations.
Job Type: Full-time
Pay: $27.02 to $32.00 per hour; up to 40 hours per week
Benefits
401(k)
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
#J-18808-Ljbffr