Customer Service Representative
Reconomy, Windsor, CT, United States
Customer Service Representative
At Lincoln Waste Solutions, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support. With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future. About the role
The
Customer Service Representative
is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, processing orders, and offering service information. The ideal candidate is patient, empathetic, and passionate about helping people while maintaining a professional attitude. Provide prompt and professional responses to customer inquirieswhether in person, by phone, or via emailto ensure timely resolution and uphold high service standards. Escalate complex or priority concerns to appropriate teams Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes. Accurately document all interactions and updates in the CRM system Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness. Create purchase orders and maintain proper records for billing and compliance Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance. What we need from you
Minimum high school diploma 3+ years of experience in customer service. Strong communication skills Proven ability to multi-task and effectively coordinate initiatives with several internal department representatives Attention to detail Excellent problem-solving skills Proficiency with Microsoft Office and CRM What we offer
Comprehensive health and dental benefits Employer matching of employee retirement contribution Supportive work-life balance: hybrid/in-office work schedule Supportive of professional development Dynamic and international working environment Will work in close coordination with Reconomy teams in the Americas and periodically with other regions
At Lincoln Waste Solutions, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support. With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future. About the role
The
Customer Service Representative
is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, processing orders, and offering service information. The ideal candidate is patient, empathetic, and passionate about helping people while maintaining a professional attitude. Provide prompt and professional responses to customer inquirieswhether in person, by phone, or via emailto ensure timely resolution and uphold high service standards. Escalate complex or priority concerns to appropriate teams Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes. Accurately document all interactions and updates in the CRM system Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness. Create purchase orders and maintain proper records for billing and compliance Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance. What we need from you
Minimum high school diploma 3+ years of experience in customer service. Strong communication skills Proven ability to multi-task and effectively coordinate initiatives with several internal department representatives Attention to detail Excellent problem-solving skills Proficiency with Microsoft Office and CRM What we offer
Comprehensive health and dental benefits Employer matching of employee retirement contribution Supportive work-life balance: hybrid/in-office work schedule Supportive of professional development Dynamic and international working environment Will work in close coordination with Reconomy teams in the Americas and periodically with other regions