Agency Specialist - Tampa, FL
Dealer Services Network, Tampa, FL, United States
Job Summary
We have a great opportunity for an Agency Specialist Title Clerk. This location offers a great working environment, competitive pay, vacation, life insurance paid by company, and a 401k match.
Key Responsibilities
Provides direct customer service.
Provides telephone and/or email customer service.
Completes Motor Vehicle forms and title documents.
Keeps office and paperwork organized.
Stops, starts, and returns to interrupted tasks.
Scans and files documents.
Maintains inventory control.
Prepares transactions for Motor Vehicle Run.
Reviews and corrects completed transactions.
Checks through completed transactions and/or pending transaction files and contacts clients as a reminder.
Researches, verifies, and processes documents for titles and registrations on vehicles, boats, and recreational vehicles.
Processes handicap permits.
Maintains a positive, empathetic, and professional attitude toward customers at all times.
Interacts with the general public on a daily basis.
Responds promptly and politely to customer inquiries.
Acknowledges and resolves customer issues.
Qualifications
Strong communication skills, both verbal and written.
Excellent interpersonal skills and ability to remain calm and courteous under pressure.
Attention to detail and ability to accurately record information.
Basic computer proficiency, including familiarity with relevant software applications.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and work schedules.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
Math ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rates, ratios, and percentages and to interpret bar graphs.
Reasoning ability: ability to apply common sense to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations.
High school diploma or GED; or equivalent combination of education and experience.
Ability to pass a criminal background check.
Experience
Tag Agency: 3 years (Preferred)
Title processing: 3 years (Preferred)
Data entry: 4 years (Preferred)
Document management: 4 years (Preferred)
Ability to commute to the location.
Physical Demands The employee is regularly required to stand, use hands, reach with hands and arms, and talk or hear. Occasional walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling. Occasional lifting and/or moving up to 10 pounds. Specific vision abilities include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
Work Environment The noise level is usually moderate.
Benefit Conditions
Benefits waiting period after 30 days; the first day of the next month would apply.
Only full‑time employees are eligible for benefits.
Benefits
401(k) and matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule
8‑hour shift
Full Time – Day shift
Monday to Friday with alternate Saturdays
Compensation Hourly pay will be based on experience and knowledge.
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Key Responsibilities
Provides direct customer service.
Provides telephone and/or email customer service.
Completes Motor Vehicle forms and title documents.
Keeps office and paperwork organized.
Stops, starts, and returns to interrupted tasks.
Scans and files documents.
Maintains inventory control.
Prepares transactions for Motor Vehicle Run.
Reviews and corrects completed transactions.
Checks through completed transactions and/or pending transaction files and contacts clients as a reminder.
Researches, verifies, and processes documents for titles and registrations on vehicles, boats, and recreational vehicles.
Processes handicap permits.
Maintains a positive, empathetic, and professional attitude toward customers at all times.
Interacts with the general public on a daily basis.
Responds promptly and politely to customer inquiries.
Acknowledges and resolves customer issues.
Qualifications
Strong communication skills, both verbal and written.
Excellent interpersonal skills and ability to remain calm and courteous under pressure.
Attention to detail and ability to accurately record information.
Basic computer proficiency, including familiarity with relevant software applications.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and work schedules.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
Math ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rates, ratios, and percentages and to interpret bar graphs.
Reasoning ability: ability to apply common sense to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations.
High school diploma or GED; or equivalent combination of education and experience.
Ability to pass a criminal background check.
Experience
Tag Agency: 3 years (Preferred)
Title processing: 3 years (Preferred)
Data entry: 4 years (Preferred)
Document management: 4 years (Preferred)
Ability to commute to the location.
Physical Demands The employee is regularly required to stand, use hands, reach with hands and arms, and talk or hear. Occasional walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling. Occasional lifting and/or moving up to 10 pounds. Specific vision abilities include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
Work Environment The noise level is usually moderate.
Benefit Conditions
Benefits waiting period after 30 days; the first day of the next month would apply.
Only full‑time employees are eligible for benefits.
Benefits
401(k) and matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule
8‑hour shift
Full Time – Day shift
Monday to Friday with alternate Saturdays
Compensation Hourly pay will be based on experience and knowledge.
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