Customer Service Representative II - Mortgage Origination/Servicing
Strongbridge LLC, Maple Ridge, IN, United States
This is not a 100% remote role.
Strongbridge LLC is seeking full‑time Customer Service Representatives/Mortgage Professionals to work in person at our call center. Representatives play an important role in the mortgage industry, engaging with lenders, banking/mortgage institutions, and consumers to answer questions and provide essential information about HUD, FHA, and reverse mortgages.
Potential candidates must be able to pass a standard background and credit check with drug screening. This is a full‑time opportunity with a shift of 10am to 6:30pm.
This position is covered under the Service Contract Act (SCA) and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. The position is eligible for paid vacation, sick leave, and holidays.
Basic Qualifications:
Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, or at least three years of loan origination experience working with conventional loans and/or other government‐backed loans (FHA, USDA, VA) Two‑four years of college or equivalent work experience Strong interpersonal and customer service skills Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites, and support tools Effective written and verbal communication Ability to analyze and solve problems Ability to manage time effectively Ability to type 35 words per minute Ability to work an 8‑hour shift, Monday through Friday, between 8am to 8pm Eastern Time, based on business needs Desired Qualifications:
Mortgage origination experience Benefits:
Strongbridge offers a comprehensive benefits package for full‑time employees, including paid time off, paid holidays, 401(k) with company match, health/dental/life insurance, short and long‑term disability, and flexible spending accounts. EEO Statement:
Strongbridge is committed to hiring and retaining a qualified workforce. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. Strongbridge also maintains a drug‑free workplace.
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Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, or at least three years of loan origination experience working with conventional loans and/or other government‐backed loans (FHA, USDA, VA) Two‑four years of college or equivalent work experience Strong interpersonal and customer service skills Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites, and support tools Effective written and verbal communication Ability to analyze and solve problems Ability to manage time effectively Ability to type 35 words per minute Ability to work an 8‑hour shift, Monday through Friday, between 8am to 8pm Eastern Time, based on business needs Desired Qualifications:
Mortgage origination experience Benefits:
Strongbridge offers a comprehensive benefits package for full‑time employees, including paid time off, paid holidays, 401(k) with company match, health/dental/life insurance, short and long‑term disability, and flexible spending accounts. EEO Statement:
Strongbridge is committed to hiring and retaining a qualified workforce. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. Strongbridge also maintains a drug‑free workplace.
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