Guest Correspondence Ambassador
SeaWorld Parks & Entertainment, Tampa, FL, United States
Overview
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
Compensation rate : $14.50
At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!
What You Get To Do
Work in a team environment and interact with others in a professional manner
Assist Guest Correspondence Supervisor with various special projects
Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution
Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews
Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
Maintain content and continuously update ride wait times for in park mobile app
Assist as needed with new web, mobile and app development and management
Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership
Monitoring weather and communicating weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes
Work hours include park operating hours in all operating schedules (HOS, Christmas Town, Summer Nights)
Perform other duties as assigned
What It Takes To Succeed
Be at least 18 years old
Have a High School diploma or GED
Have 6 months of park experience (Internal only)
Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
Be proficient in Microsoft Office applications
Have strong guest relations skills
Have a professional demeanor
Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues
Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
Ability to manage and prioritize diverse projects
Valid Driver's License and ability to meet company driving guidelines, preferred
Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays
Be willing to transfer to other Operations positions in event of CDC recommendations
What Else Is Important
Be able to lift, carry, push and pull up to 50 pounds occasionally
Be able to sit for long periods of time
Perform tasks that require occasional; bending from waist to floor, kneeling and squatting, and reaching overhead
Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work
Be able to work indoors and outdoors, in varying weather, to include extreme heat. Considerable walking and transitioning between indoor and outdoor environments is required
The Perks Of The Position
Paid Time Off
Paid Floating Holidays
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
Tuition Reimbursement
EEO Employer SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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Compensation rate : $14.50
At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!
What You Get To Do
Work in a team environment and interact with others in a professional manner
Assist Guest Correspondence Supervisor with various special projects
Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution
Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews
Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
Maintain content and continuously update ride wait times for in park mobile app
Assist as needed with new web, mobile and app development and management
Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership
Monitoring weather and communicating weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes
Work hours include park operating hours in all operating schedules (HOS, Christmas Town, Summer Nights)
Perform other duties as assigned
What It Takes To Succeed
Be at least 18 years old
Have a High School diploma or GED
Have 6 months of park experience (Internal only)
Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
Be proficient in Microsoft Office applications
Have strong guest relations skills
Have a professional demeanor
Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues
Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
Ability to manage and prioritize diverse projects
Valid Driver's License and ability to meet company driving guidelines, preferred
Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays
Be willing to transfer to other Operations positions in event of CDC recommendations
What Else Is Important
Be able to lift, carry, push and pull up to 50 pounds occasionally
Be able to sit for long periods of time
Perform tasks that require occasional; bending from waist to floor, kneeling and squatting, and reaching overhead
Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work
Be able to work indoors and outdoors, in varying weather, to include extreme heat. Considerable walking and transitioning between indoor and outdoor environments is required
The Perks Of The Position
Paid Time Off
Paid Floating Holidays
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
Tuition Reimbursement
EEO Employer SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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