Customer Service Representative - Electrical Industry
Border States, Sumter, SC, United States
Job Summary
Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. Responsibilities
Essential Functions Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives. Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required. Provides timely follow-up on customer technical inquiries and requests. Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis. Actively participates in the marketing and sale of Border States' products and services. Consistently provides responsive, quality service to meet and exceed customer expectations. Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures. Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Non-essential Functions Attends sales meetings and training programs, as required. May assist with sales meetings and trade shows, as needed. May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Qualifications
Minimum of a two-year business/trade degree preferred or the equivalent in work experience. Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred. Ability to read, write and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred Ability to effectively plan and organize. Physical Requirements
Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33%; Frequently 34 - 66%; Continuously 67 - 100%. Lift from Waist
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Lift from Floor
10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Carried for Distance
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Physical Activity
Frequency
at which you would do the following in a typical day: Sitting
- Continuously Standing
- Frequently Walking
- Frequently Bending/stooping
- Occasionally Crawling
- Not at all Climbing/Walking Stairs
- Frequently Reaching
- Frequently Crouching/squatting
- Occasionally Kneeling
- Occasionally Balancing
- Occasionally Repetitive motion
- Continuously Pivoting
- Occasionally Pushing/Pulling
- Occasionally Grasping
- Continuously Fingering
- Continuously Talking
- Continuously Driving
- Occasionally Desk work
- Continuously Use of a computer
- Continuously Use of a telephone
- Continuously Hearing
- Continuously Exposure
to adverse weather & temperature conditions - Occasionally Travel
- Occasionally Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Equal Opportunity For All
This is an equal opportunity employer; we value diversity and comply with applicable laws.
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Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. Responsibilities
Essential Functions Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives. Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required. Provides timely follow-up on customer technical inquiries and requests. Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis. Actively participates in the marketing and sale of Border States' products and services. Consistently provides responsive, quality service to meet and exceed customer expectations. Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures. Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Non-essential Functions Attends sales meetings and training programs, as required. May assist with sales meetings and trade shows, as needed. May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Qualifications
Minimum of a two-year business/trade degree preferred or the equivalent in work experience. Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred. Ability to read, write and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred Ability to effectively plan and organize. Physical Requirements
Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33%; Frequently 34 - 66%; Continuously 67 - 100%. Lift from Waist
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Lift from Floor
10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Carried for Distance
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Physical Activity
Frequency
at which you would do the following in a typical day: Sitting
- Continuously Standing
- Frequently Walking
- Frequently Bending/stooping
- Occasionally Crawling
- Not at all Climbing/Walking Stairs
- Frequently Reaching
- Frequently Crouching/squatting
- Occasionally Kneeling
- Occasionally Balancing
- Occasionally Repetitive motion
- Continuously Pivoting
- Occasionally Pushing/Pulling
- Occasionally Grasping
- Continuously Fingering
- Continuously Talking
- Continuously Driving
- Occasionally Desk work
- Continuously Use of a computer
- Continuously Use of a telephone
- Continuously Hearing
- Continuously Exposure
to adverse weather & temperature conditions - Occasionally Travel
- Occasionally Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Equal Opportunity For All
This is an equal opportunity employer; we value diversity and comply with applicable laws.
#J-18808-Ljbffr