Customer Service Representative
Vetpartners, Kennewick, WA, United States
What to Expect
As you join our mission to [mission statement], expect to be supported in your work and home life with:
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Schedule Flexible hour range from 7:15am–11:30pm. Monday through Friday with rotating weekends.
Key Responsibilities
Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications
Previous experience as a veterinary receptionist or medical office assistant preferred
Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor
About Horse Heaven Hills At Horse Heaven Hills, we go beyond standard care to create a welcoming environment where pets receive expert attention when they need it most. By fostering trust, embracing innovation, and prioritizing service with compassion, we deliver exceptional veterinary care with empathy, integrity, and an unwavering dedication to pet well‑being.
Career Advancement Opportunities We offer career advancement opportunities with clearly defined growth paths from entry‑level to senior leadership roles.
Horse Heaven Hills Pet Urgent Care and Veterinary Center is an equal opportunity employer.
#J-18808-Ljbffr
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Schedule Flexible hour range from 7:15am–11:30pm. Monday through Friday with rotating weekends.
Key Responsibilities
Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications
Previous experience as a veterinary receptionist or medical office assistant preferred
Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor
About Horse Heaven Hills At Horse Heaven Hills, we go beyond standard care to create a welcoming environment where pets receive expert attention when they need it most. By fostering trust, embracing innovation, and prioritizing service with compassion, we deliver exceptional veterinary care with empathy, integrity, and an unwavering dedication to pet well‑being.
Career Advancement Opportunities We offer career advancement opportunities with clearly defined growth paths from entry‑level to senior leadership roles.
Horse Heaven Hills Pet Urgent Care and Veterinary Center is an equal opportunity employer.
#J-18808-Ljbffr