Digital Banking- Digital Banking Client Support Specialist
Chelsea Groton Bank, Groton, CT, United States
Digital Banking Client Support Specialist (NE-8)
Groton, CT
Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Digital Banking Client Support Specialist assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills.
Responsibilities
Sets up, maintains, and provides ongoing support for clients using various cash management services and applications.
Provides daily support to all internal and external customers, demonstrates professional, effective, and timely responses and resolutions to all inquiries via telephone, email, video, and on-site as business locations.
Establish and manage business deposit accounts, delivering tailored solutions of cash management opportunities through a consultative approach and ensuring full implementation.
Accurately completes daily operational tasks while proactively mitigating fraud and risk.
Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending. EOE/AA/M/F/D/V. Member FDIC.
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Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Digital Banking Client Support Specialist assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills.
Responsibilities
Sets up, maintains, and provides ongoing support for clients using various cash management services and applications.
Provides daily support to all internal and external customers, demonstrates professional, effective, and timely responses and resolutions to all inquiries via telephone, email, video, and on-site as business locations.
Establish and manage business deposit accounts, delivering tailored solutions of cash management opportunities through a consultative approach and ensuring full implementation.
Accurately completes daily operational tasks while proactively mitigating fraud and risk.
Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending. EOE/AA/M/F/D/V. Member FDIC.
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